Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(121,062 Reviews)
Rating breakdown 121,062 reviews
5 Stars
81,676
4 Stars
21,807
3 Stars
7,374
2 Stars
4,011
1 Star
6,194
85%of customers recommend this product.
(
36,120 out of
42,529)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
2
good product- but wording is confusing in places
on February 20, 2025
Posted by: 737a
from Texas
Wording is confusing in several areas - RMD s and correction times, health care section. otherwise great product
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bcc7
Verified Purchase:Yes
I worked at H&R Block many years ago and from my training, I will not trust turbo tax or any other. We had through training and qualifications are at high standard. I trust H&R Block to find any deductions possible and keep me from being audited.
Response from HRBlockBy Sean, Social Media Team, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I wish it was less of a black box. I found it impossible to revise numbers or delete forms I didn’t want to use. Had to print out and send our return in as the software kept telling me my spouse’s pin or AGI was incorrect. We are getting a refund and still could not file electronically! Whether it was the software sending a bad file to the IRS or not is impossible to tell.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, February 23, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: RedWingFan25
from Florida
Verified Purchase:Yes
It was user friendly but l files last Saturday and 5 days later have still not heard if my return was accepted.
How do l find that out?
How do l find that out?
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media, February 23, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Americus Ga.
Verified Purchase:Yes
I bought this 02/16/2025 filed my taxes the same day. The IRS rejected me your software calculated the home buyer repayment wrong, and it will not let me correct it.
Value
3
Response from HRBlockBy Andrea, Social Media Team, February 23, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Skillman NJ
Verified Purchase:Yes
Very disappointed that you charged me twice for filing the state return when I had to resubmit it with the federal after my federal was rejected for not having the Identity pin the first time. I hadn't known where to put it the first time and your instructions did not direct me to it until I was rejected. My state rerun was on hold so that's why I resubmitted it after the federal got accepted. You should not have charged my credit card twice for that second submission of the same state form.
Also, I did a QCD since I was at least 70.5 but not needed to do a RMD yet and it was very tricky to find where to get that info into the federal form.
Also, I did a QCD since I was at least 70.5 but not needed to do a RMD yet and it was very tricky to find where to get that info into the federal form.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, February 23, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pocaire
from Carolinas
Verified Purchase:Yes
Have used H&R Block software for years. I have always found it easy to use.
Pros: Easy to prepare
Response from HRBlockBy Sean, Social Media Team, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MikeTex
Verified Purchase:Yes
Always use this software. Simple to use and easy to understand.
Response from HRBlockBy Sean, Social Media Team, February 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock