Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(122,589 Reviews)
Rating breakdown 122,589 reviews
5 Stars
82,630
4 Stars
22,134
3 Stars
7,509
2 Stars
4,070
1 Star
6,246
85%of customers recommend this product.
(
37,045 out of
43,560)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: Charlie Brown 22
from Buffalo NY
Verified Purchase:Yes
Overall program is good, but it has many quirks. When the program does it's "auto check" for errors, many of the items it considers errors are not. But it forces you to change numbers just to trick the program to work. In some places it asks too many questions, in other places it is no thorough enough asking questions. Adequate instructions are lacking in several places. All things considered, I may change to a different software package next year.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Brian127
from Indiana
Verified Purchase:Yes
Missing one needed item - I have to file multiple out of state tax returns due to worker my in multiple states. Software only let my claim back my out of state income for one of these other states on my primary, residential state return, not the others. Feels like a simple fix but it’s not included.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: DHG57
from San Diego, CA
Verified Purchase:Yes
Have used this software for 5 years now and it makes a burdensome task all that much easier!
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CaptainChris280
Verified Purchase:Yes
Very user friendly and easy to use. I feel confident they put together a complete and accurate return.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: No nickname25
from chicago, Il
Verified Purchase:Yes
The instructions guiding me through it were mostly helpful. However, when I got to filing the state return, I was using my driver's license. There wasn't enough room to put the whole license number in so it didn't agree with the federal return and it was rejected. Nothing I did could fix it, and I ended up getting a number from the state. I am hoping I wasn't charged twice for filing the state return. It was a problem with the software, not my error.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bill6842
from AZ
Verified Purchase:Yes
We've used H&R Block Deluxe Software for the last 10 years and have been very satisfied. This year however, we were dissatisfied that the updates were slow to arrive. And, our refund was 60% lower than in previous years. In the past the printed return had "senior" on it. This year NOT! We are 82 & 84 years old. We are not capable of figuring out the calculations behind the various forms etc., that's why we use your product. Doubt we'll use your product anymore.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike 14
from Wilmington nc
Verified Purchase:Yes
Easy to use directions and interview was easy to follow. Had a problem sending in my tax payment called help line stayed with me on till issue was resolved !!
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Great product but be sure you get correct platform
on February 19, 2025
Posted by: Dag6
from Los Angeles, CA
Verified Purchase:Yes
I started on line and completed all, but much prefer to download the product as I have in the past. I downloaded the program but couldn't transfer the data from the on line product so had to start over. If there was a way to do so, the product would be better. I do like the ease of both products and guided directions.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock