I am very frustrated about the IP PIN field. The IRS has assigned me a PIN but their PIN has 6 digits but your software only has space for 5 digits. I have tried everything dropping last number, dropping first number, using my number from last year and the IRS continues to reject my tax return. I still haven’t been successful. Your chat option was not any help at all.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, February 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
This basic program meets all my software needs from dependent students to retired folks with IRA's, Social Security, and investment earnings and deductions. However, printing options need to be radically improved so only the particular page of a form desires is printed.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!