I have used this software for many years. This year, I ran into a few issues. -Could not print the help items. -Wells Fargo Clearing Services was not listed to import brokerage information. Additional help information should be included in the software. -Received an error message 504 for importing data. This was reported and has been escalated.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.