One small complaint for an otherwise great product
on February 13, 2025
Posted by: Anonymous
from Woodhaven, Mi.
Verified Purchase:Yes
I have used taxcut for many years and am quite satisfied with the produce. One complaint I have is with having to purchase the state e file after the fact. I would rather pay that cost when I purchase the software originally.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, February 13, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
I had some trouble negotiating the program, but I'm not great with computers. My mai problem is I can't tell if my state taxes were excepted or not. And when I called I got transferred 3 times and the last person thought they had been but didn't know how to tell to confirm it.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, February 13, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have been using H&R Block tax software for years and it has always been very easy and efficient.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
I’ve been using H & R Block software for many years and always had a good experience. All you have to do is answer the questions. I love the deductible software for gifts and donations as we always donate to Goodwill. Deduction pro helps a ton in this situation. Easy to navigate back to a topic if you need to change something.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I had automatic renewal as I have been a customer for years. However, this year I ran into a problem with RMD issue. I had to subsequently talk to someone (not so easy) who was able to figure out why I was supposed to pay over $15,000 in taxes. Even the rep had a difficult time figuring it out, but together we straightened it out. This never happened in the past, and I think you need to reexamine that part of the program.
Pros: Easy to prepare
Cons: Time consuming
Response from HRBlockBy Corrina, Social Media Team, February 13, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!