There is a glitch in your software and I called 3 times and no one could help me solve my problem. They didn't have a clue. I couldn't even speak to a software specialist who could help me. I had to eventually solve the problem myself through trial and error
Pros: Maximizes refund, Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Carinna, Social Media Team, February 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.