Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(113,949 Reviews)
Rating breakdown 113,949 reviews
5 Stars
76,775
4 Stars
20,460
3 Stars
6,900
2 Stars
3,806
1 Star
6,008
84%of customers recommend this product.
(
31,550 out of
37,548)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Customer Rating
2
Inconvenient
on August 12, 2024
Posted by: vtn95
I was able file my federal taxes electronically, but not my state taxes. I had to print it out and mail it in. Why is this? I don't have a printer at home, so I had to go to the store and pay to print out something I should've been able to do electronically. Also, why did I get asked for my direct deposit information when my refund was mailed to me as a check? This software is an unnecessary waste of time and money.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, August 12, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way
Written by a customer while visiting HRBlock
Posted by: lvc1
from The Villages, FL
Verified Purchase:Yes
I have used HRBlock's tax preparation program for many years. It is so easy and thorough.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, August 16, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Why a convenience fee for e-file using a credit ca
on August 14, 2024
Posted by: NJL499
from Salt Lake City, UT
Supposed to be a free e-file for fed. Have used Block software since 2011, and never paid a fee!!! So, had I sent a check to the IRS I would not have incurred any charges? If so, tell me that upfront. Very disappointed!!!!!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, August 16, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nobody 272
Verified Purchase:Yes
I needed assistance. I had a question. I called the 800 number. I was set up with tech control. My Case Reference was 21272670. The lady that assisted me was simply magnificent. She knew her stuff, was patient with me and solved my problem. I couldn't pronounce her name. She said it was an Arab name. Please promote her and give her a raise.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, August 16, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jim06234
from Upland, CA
Verified Purchase:Yes
Generally I’m very satisfied with your product. This year was the first time my online submission of my state return was rejected and as far as I can tell there was no appropriate reason or error code to fix. Your message explanation that from time to time your system has trouble submitting form and to mail forms in defeats one of the main reasons that I purchased your produce for.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, August 19, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: hoben57
from Houston, TX
Verified Purchase:Yes
I've been using H&R Block software for years. In general, it is pretty good and meets my needs. It's lacking a little in the K-1 reporting area and there is no H&R support to help. Despite that, I think the software works well.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, August 19, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: sjp1
from Milton, DE
Verified Purchase:Yes
Turbotax did a much better job of making sure all of my tax data was entered correctly without duplication or errors.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, August 20, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: charged too much
from Irving, Texas
Verified Purchase:Yes
when I looked at my credit card bill, I was charged for the software
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, August 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-
5625 at your earliest convenience.
5625 at your earliest convenience.
Written by a customer while visiting HRBlock