Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Average customer rating
4.4
(113,949 Reviews)
Rating breakdown 113,949 reviews
5 Stars
76,775
4 Stars
20,460
3 Stars
6,900
2 Stars
3,806
1 Star
6,008
84%of customers recommend this product.
(
31,550 out of
37,548)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS [Digital]
Posted by: LeahU
Verified Purchase:Yes
I have been using this software for a few years. Each year it is more difficult to do my taxes. This software has changed way more than TaxAct ever was. It makes no sense that I have to hunt down where to put my property taxes. If I purchase the Deluxe, it should be there in front of me. Don't force consumers to go to a professional. Also, I am paying the gov't money at the end, so you are not finding all my savings..I am retired with no job so how is the program helping me?:
Pros: Easy to import documents
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, July 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Tax Program
on July 12, 2024
Posted by: GGiddens
from Millersville, Md. 21108
Have been using your program for years and have found it both helpful and easy to nagivate
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, July 15, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Mostly good
on July 12, 2024
Posted by: Dr Michael
from Tucson
One needs software like this to complete a return that is the least bit complicated. I have trouble navigating this program and cannot always find answers to the questions the program raises.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, July 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 30YearUser
from San Diego, CA
Verified Purchase:Yes
San Diego was granted a filing extension by the IRS because of a storm disaster. However, the software was not updated with this information and handled my return as a late filing ineligble for an extension.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, July 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent program.
on July 15, 2024
Posted by: CW4 Chief
from Marina, CA
I have used HR Block tax software for several years and have been satisfied every time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, July 16, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent . . . with one flaw
on July 16, 2024
Posted by: Gilles
from NYC
Very useful software . . . works as intended, especially for a repeat user. Previous years' relevant information automatically brought into the current return. This year I finally got my return accepted. I had to send it repeatedly until I fixed one small error (mine). But I had no clue from either IRS nor Block as to the one single digit I had to correct. So . . . I got the job done, but this time around it was more difficult than before. But do note, I am older than before. :;
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, July 16, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Ok but not great
on July 17, 2024
Posted by: 49larry
from Vilcano CA
I have used this product for 2 yrs now, but don't think I will continue to do so. The fed was ok the state of oklahoma (which I paid for) was off. I was required to send in paper copy's of the complete return. I also paid to efile and have refund directly deposited. This did not happen, when finally done recieved paper checks for refunds.
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H&R Block, July 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Very Sad
on July 18, 2024
Posted by: Sad Sad Customer
from Georgia
H&R Block software was a big let down. Off Line software servers went down all weekend of 15 April and only returned late 15th April afternoon. I was re-entering all the data into the Web based system. The Web Based could not use off line data so everything had to be manually entered. Was able to have the Off Line to be uploaded after a bit of retrying. Used H&R Block to pay Tax to the Federal Government taxes but found several weeks later; it was not accomplished. Had to pay a late payment penalty. Received an H&R Block email referring to a $100 refund for 2024 services but never received a email for that.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H&R Block, July 19, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock