I have always had my taxes done by a tax professional, but she retired this past year. My son convinced me to try the H&R Block software. It was easy and the instructions were excellent.
I have used HRB tax software for more than 10 years. Formats and instructions are mostly clear and understandable. For people like me who have few unusual tax issues the software works well. When less common items arise, screen forms and instructions can be somewhat unclear. In addition, errors can be confusing to understand and correct.
Not only did I not get the $600+ refund but paid state more than $400. more.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have been using H&RBlock software for over 15 years and have never been disappointed. It is easy to use with clear explanations and instructions for completing tax forms and submitting them.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast