Customer reviews from hp.com
HP - 17.3" HD+ Laptop - Intel Core i5-1235U - 8GB Memory - Intel Iris Xe Graphics - 512GB SSD Windows 11 Home - Pale Rose Gold
Average customer rating
4.3
(1,619 Reviews)
Rating breakdown 1,619 reviews
5 Stars
1,044
4 Stars
319
3 Stars
99
2 Stars
49
1 Star
108
85%of customers recommend this product.
(
407 out of
480)
Customer Reviews for HP - 17.3" HD+ Laptop - Intel Core i5-1235U - 8GB Memory - Intel Iris Xe Graphics - 512GB SSD Windows 11 Home - Pale Rose Gold
Posted by: Walter Ann
from New Hampshire
Verified Purchase:Yes
Every couple days the computer refuses to connect to the internet. I had a service person install a new DNS server but that did not solve the problem. Other computers in the house are using the internet when this one can't so it's not the server. I have to reset the server each time this happens. Very disappointing.
No, I would not recommend this to a friend.
Response from hp.comBy Alexis, HP Care, August 14, 2023
Hi Walter,
Very sorry to hear this is happening to you. Of course, this is not the kind of experience we wish for our customers and can certainly imagine how frustrating this is.
I would like to recommend first that you try this link for help with Wi-Fi issues: https://support.hp.com/us-en/help/computer/internet-network-issues
If you are still having trouble after trying that out or would prefer more guided assistance, please don't hesitate to reach out to our support team for help at support.hp.com.
Alexis
HP Care
Very sorry to hear this is happening to you. Of course, this is not the kind of experience we wish for our customers and can certainly imagine how frustrating this is.
I would like to recommend first that you try this link for help with Wi-Fi issues: https://support.hp.com/us-en/help/computer/internet-network-issues
If you are still having trouble after trying that out or would prefer more guided assistance, please don't hesitate to reach out to our support team for help at support.hp.com.
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Frosty987
Verified Purchase:Yes
Very nice style, easy to use, good speed and plenty of storage
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: K. Holmberg
Verified Purchase:Yes
Great little machine for school. 😁
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: bicky1
from NC
Verified Purchase:Yes
Nice laptop with top of the line features. Like 17” screen! Wish it had Ethernet port.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Jana1000
Verified Purchase:Yes
I am not too fond of the battery. Everything else seems to be fine.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Deek.
Verified Purchase:Yes
Really enjoying the laptop...very fast and the resolution is great. I use it for my drawings so the clearity is important. Good price as well.
Written by a customer while visiting hp.com
Posted by: Sasebo
from Anderson, California
Verified Purchase:Yes
I am impressed with the speed of the Intel Pentium Processor. The display is improved. I have an issue with Windows 11 Updates from HP. But I'm confident I'll get that worked out.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: sean m.
Verified Purchase:Yes
everything is wonderful
I would recommend this to a friend!
Written by a customer while visiting hp.com