Customer reviews from sharkninja.com
Ninja - FrostVault 50qt Hard Cooler with Dry Zone - Cloud White
Average customer rating
4.6
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
136
4 Stars
16
3 Stars
7
2 Stars
7
1 Star
2
81%of customers recommend this product.
(
39 out of
48)
Customer Reviews for Ninja - FrostVault 50qt Hard Cooler with Dry Zone - Cloud White
Customer Rating
3
Huge
on June 27, 2024
Posted by: Ray9
I got the “small” one and the bigger one is coming later. I gave three stars because the inside is not as big as a thought and it should come with wheels. Thinking about sending it back for that reason. Having wheels would be nice for easy travel who will carry the heavy container with ice drinks and food? I do love the pull out drawer.
Response from sharkninja.comBy Ninja Kitchen, June 28, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the size of the Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the size of the Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
3
on July 8, 2024
Posted by: Montana
from Missouri
Gender:Male
Only had for couple weeks...not to impressed doesn't hold ice very well......seems like the latch doesn't seal tight enough
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you aren't happy with your FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're sorry to hear that you aren't happy with your FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very pleased
on November 5, 2024
Posted by: Ketch1
from Covington, Ga.
Gender:Male
Lighter than a Yeti. Put 12lbs of ice in it with 24 16oz bottles in 80 + temperature with partial sun. Still had ice and the drawers were refrigerator cold after three days. I’m very pleased.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
on May 23, 2024
Posted by: Jay2124
Only reason I rated this product a three star is because it should have wheels.
Response from sharkninja.comBy SharkNinja, May 30, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault™ 50qt Hard Cooler. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault™ 50qt Hard Cooler. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Needs to be upgraded
on June 5, 2024
Posted by: chattykathy
Love this product however they should have made it more portable by adding extension handle & large capacity wheels. This would make it easier for older people to use. Too hard to carry on the beach without these features. Please upgrade this product.
Response from sharkninja.comBy Ninja Kitchen, June 5, 2024
Hello Kathleen,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
3
First time loved it after that got very disappoint
on July 7, 2024
Posted by: Lshiltz
from Ypsilanti Michigan
Gender:Female
I brought this cooler in May and really wanted to put it to the test on a few camping trips at first, I called a cooler for at least today then put what we were taking camping with some ice in it. The first trip to Ice really held up. I was pretty impressed. The next trip. I did the same thing I called the cooler for at least a day put our food in ice in it. The color didn’t live up to the first trip. I seem to melt more, we had to put more ice and then we did the first time which was additional Bag of ice almost every day. Doesn’t live up to its name after the first use I’m pretty disappointed. Feature is wonderful. I love it. The drawback to the cooler is after the first use. It seems to lose some of the cooling factor and the weight of the cooler. You really need wheels or something to haul it or at least two people.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review on your Cooler.
We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on your Cooler.
We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Nice idea
on July 21, 2024
Posted by: Ecl85
from Nv
Gender:Male
Idea is good but doesn't retain ice well. We had the recommended 25lbs of ice and after a day and a half the ice was pretty much gone. Thre drawer is nice and keeps things chilled but for the cost I would not buy again. It doesn't keep ice any better than coolers that cost way less
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 8, 2024
Hello,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Cooler with poor quality.
on September 5, 2025
Posted by: JDRe
from Kermit, Texas
Gender:Male
I received this on August 13th of this year and 24 days later it is starting to fall apart. The lid itself is separating at the seam exposing the internal insulation. Also, part of the base is starting to expose the inner insulation. The cooler has never been dropped, smashed or any other miscue. I am very disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 9, 2025
Hi JDRe, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience and the inconvenience this has caused. That definitely shouldn’t be happening, especially so soon after purchase. Please give our Customer Service team a call at 1-800-365-0135. Our team is available Monday to Friday from 9am to 9pm EST, and Saturday from 9am to 6pm EST. We’d love to help make this right for you.
Written by a customer while visiting sharkninja.com