Customer reviews from Oralb.com
Oral-B - iO2 Rechargeable Electric Toothbrush Kit Starter Kit - Night Black
Average customer rating
4.8
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
416
4 Stars
49
3 Stars
15
2 Stars
4
1 Star
7
0%of customers recommend this product.
(
0 out of
6)
Customer Reviews for Oral-B - iO2 Rechargeable Electric Toothbrush Kit Starter Kit - Night Black
Customer Rating
2
Slip and Slide handle
on December 10, 2024
Posted by: QEDonner
from Glens Falls, NY
Gender:Female
I purchased my Oral-B i02 toothbrush from my dentist because my previous Oral-B electric toothbrush stopped holding a charge months ago. Whoever designed and approved this version of the Oral-B toothbrush needs to review logistics of toothbrush design with the Tooth Fairy. Unlike my other Oral-B brushes, this one has no textured grip on the handle. When the handle gets wet, as happens with toothbrushes, it slips from my hand. I bought some non-slip strips for the bathtub and applied them to the handle of my brush so I can maintain a grip on the handle while I brush. At least the toothbrush holds a charge!
Cons: Quality
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from Oralb.comBy Customer Care, December 27, 2024
Thank you for sharing your feedback with us. Our team is always researching, and taking in consumer comments to help us design our toothbrushes in ways that we believe everyone will love. We appreciate you sharing your interest in a better grip for the handle, and will be sure to share this with our team. We'd also like to learn more about your experience, and would appreciate you giving us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Didn't even last one year!
on February 12, 2025
Posted by: AmyH
Poor quality. It lasted less than a year, and unfortunately I didn't keep my receipt. It kept a charge for a few months, but then wouldn't recharge. Complete junk!
Response from Oralb.comBy Customer Care, February 14, 2025
Amy, we never want you to feel disappointed when investing in an Oral-B iO Series 2 toothbrush, so we're sorry you're having charging issues, and we'd like to help. Oral-B electric toothbrushes should last between 3-5 years. It's helpful to know when charging your toothbrush, it must be powered off before putting it on the charger. Also, ensure the charger is not near or on a metal surface, as it can interfere with the electromagnetic charger. A full charge can take up to 22 hours, so make sure the brush is placed on the charging pin correctly. If placed incorrectly, the charging light will still be on but not charging. Your satisfaction means everything to us, and we'd like to learn more and help you troubleshoot your iO2. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.
Written by a customer while visiting Oralb.com
Customer Rating
1
Lots of black mold. Steer clear.
on September 11, 2025
Posted by: Chandler60
from Raleigh, North Carolina
Gender:Male
My dentist insisted I get an Oral B IO because I have crowded teeth and I would get a better clean. I ditched my sonicare for this toothbrush and I regret it deeply. I just got through picking an inch thick layer of black mold from the toothbrush connector. It is so poorly designed to have that issue. I’m mortified.
Cons: Quality, Durability
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, September 15, 2025
We never want you to feel disappointed when using your iO2, Chandler. Our products undergo rigorous quality checks to reach you in perfect condition, allowing you to get the ultimate teeth-cleaning experience. The iO series 2 is designed with openings on the brush heads to allow water to flush through the brush head tube and let air inside. This venting ensures the brush head dries sufficiently after use and reduces moisture inside the tube. What you have described can occur if the brush is stored in a location exposed to mold and bacteria, and the plastic comes into contact with ingredients of a corrosive nature. Certain ingredients used in those types of products can make the plastic porous, allowing dirt and moisture to find places to settle. To avoid this, it's important to always rinse your brush head thoroughly after each use to prevent residue from building up and blocking the openings. Your satisfaction means everything to us, and we'd like to learn more about your experience with your iO2. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.
Written by a customer while visiting Oralb.com
Customer Rating
3
Great for brushing but doesn't stay clean inside
on September 24, 2025
Posted by: arc23
5 stars for teeth-cleaning ability! I changed to Oral B at the recommendation of my periodontist as I have a history of gum recession. I've enjoyed the teeth-cleaning features of this brush.
Unfortunately, I've had recurring issues with keeping this toothbrush clean. After just 2 months of regular use I began to detect a mildewy smell. The design, while sleek, tends to keep water inside - both the brush head and the handle head. I replace my brush head regularly but that does not solve the issue of the mold inside the handle head. I've now had the brush for 5 months and clean it every day according to Oral B instructional videos (disassemble and thoroughly rinse and dry both parts, allow to dry separately overnight); however, this still hasn't solved the problem. It's nearly impossible to dry all the crevices out completely after rinsing, and the brush head can't stand up on its own to dry overnight. I've soaked it in vinegar, denture cleaner, soap, etc., and still struggled to get rid of the smell. I don't really want to clean my teeth with something that molds easily - and I'm really bummed about it. I might switch to a different toothbrush model that doesn't have so many crevices.
No, I would not recommend this to a friend.
Response from Oralb.comBy Customer Care, September 25, 2025
We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have been experiencing mold with your Oral-B iO Toothbrush. When designing our products, we dedicate much time to consumer testing and product research to ensure that we are bringing you exceptional products for your oral care, and this is not something we would expect. It sounds like you have been doing a wonderful job at cleaning your toothbrush the recommended way, by thoroughly rinsing and pulling apart the brush head and handle, and allowing them to air dry. It is important to note that while it is ok to wash them with a mild detergent, certain cleaning solutions may cause the plastic to become porous and allow bacterial growth. We would love a chance to learn more about your experience so we are better able to assist you, as well as gather some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Mold Machine
on November 1, 2025
Posted by: Csteele
from Michigan
Gender:Male
While the toothbrush itself works great, the design leads to massive mold growth. Despite following the recommended cleaning and maintenance of both the handle and replacement heads, mold grows.
Cons: Quality
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from Oralb.comBy Customer Care, November 3, 2025
We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have experienced mold on your Oral-B iO 2 Toothbrush. All of our products go through rigorous research and consumer testing in the hopes of bringing you a product you will love, and please know that your feedback is being shared with our Quality Team. It sounds like you do a great job of cleaning your brush every day, and this is not something that we would expect. For a deeper cleaning, we recommend soaking the adapter portion of the brush in warm water overnight, scrubbing with a soft-bristle brush, and then holding the adapter under warm water while it is running, before drying the brush off. We would love a chance to learn more about your experience so we are better able to assist you, and we encourage you to give our team a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Do Not Buy!
on January 10, 2026
Posted by: micky6201
Gender:Female
My husband bought me this for Christmas and I hate it. By the time you're done brushing your teeth the whole handle of the toothbrush is nothing but slime from the toothpaste and your hand is also covered in wet toothpaste. Would not recommend.
Cons: Quality, Durability
Quality
1
Value
1
Response from Oralb.comBy Customer Care, January 5, 2026
We're sorry that you're not enjoying the present your husband picked up for you, Micky. We always hope consumers will love their iO2, and appreciate the thorough clean it delivers. It might help to know that you only need a small dollop of toothpaste on the brush head when brushing. Then, don’t turn the brush on until it’s inside your mouth. Once it’s working, let the brush do the work, moving it from tooth to tooth, without scrubbing. If you’d like more help with this, know we’re here to help, and hope you’ll give us a call any Monday-Friday, from 9 AM to 6 PM, EST, at 1 (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Horrible Toothbrush
on August 2, 2025
Posted by: MCHATFIELD
from salem ma
Gender:Female
A few years ago My dentist recommended I should get an electric toothbrush Sonicare. I have been using it for a little over two years. My new dentist recommended to get an Oral B. So I recently purchased a io series 2. This unit is horrible, it says two minute timer. It does not shut off after two minutes not like my Sonicare. It just gives an extra vibration. vs the vibration it gives off during 30 sec quadrants. The neck of the head is way thicker than the Sonicare. And after ever use I have to pull off the head and clean it out I do not have to do that with my Sonicare. This unit was a waste of money I just hate it.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from Oralb.comBy Customer Care, August 4, 2025
We're disappointed to hear you don't like our iO Series 2 compared to Sonicare, and we're happy to help you. The timer is to let you know the recommended time for brushing has passed. It doesn't shut off automatically in case you need a little longer brushing. Cleaning your toothbrush is ideal to keep it at the optimal performance.
If you prefer a toothbrush without an active timer, we recommend considering other models within our product range that offer customization options. Our higher-tier iO models, such as the iO4 through iO10, provide the ability to control and adjust the timer settings through the Oral-B app. With these models, you can personalize your brushing experience by modifying the timer duration or turning it off, according to your preferences.
We value your feedback and would appreciate you giving us a call at (800) 566-7252 for assistance with the brush and any questions you may have.
If you prefer a toothbrush without an active timer, we recommend considering other models within our product range that offer customization options. Our higher-tier iO models, such as the iO4 through iO10, provide the ability to control and adjust the timer settings through the Oral-B app. With these models, you can personalize your brushing experience by modifying the timer duration or turning it off, according to your preferences.
We value your feedback and would appreciate you giving us a call at (800) 566-7252 for assistance with the brush and any questions you may have.
Written by a customer while visiting Oralb.com
Customer Rating
3
Not what I expected
on September 20, 2025
Posted by: Robert 987654321
Gender:Male
I received this toothbrush yesterday and was a little disappointed. I believe the advertising is somewhat misleading, details below, and will return it soon. My two big issues are:1 - the toothbrush heads are different that the older versions and, from what I can find out, the old brushes are not interchangeable with the new model. I did not see that documented anywhere and 2 - Also, I think, the advertising implies there is a lighted timer display on the brush someplace. If there is, I cannot find it on the brush.
Response from Oralb.comBy Customer Care, September 22, 2025
Thanks for leaving your review, Robert, and we're sorry you feel this way. Oral-B iO2 Starter Kits come with 1 Oral-B iO Gentle Care brush head and 1 Oral-B iO Ultimate Clean brush head. The standard iO2 toothbrush comes with 1 Oral-B iO Gentle Care brush head. All of our Oral-B iO Replacement Brush Heads (Ultimate Clean, Gentle Care, Ultimate White and Targeted Clean) are compatible with all Oral-B iO handles, including the iO2.
There isn't a lighted or visual timer on the iO 2. Instead, it has a vibrating 2-minute timer, breaking the brushing session into 30-second intervals for each quadrant. Feel free to call us at (800) 566-7252 if you'd like any additional assistance.
There isn't a lighted or visual timer on the iO 2. Instead, it has a vibrating 2-minute timer, breaking the brushing session into 30-second intervals for each quadrant. Feel free to call us at (800) 566-7252 if you'd like any additional assistance.
Written by a customer while visiting Oralb.com