Customer reviews from Oralb.com
Oral-B - iO2 Rechargeable Electric Toothbrush Kit - Night Black
Average customer rating
4.8
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
416
4 Stars
49
3 Stars
15
2 Stars
4
1 Star
7
0%of customers recommend this product.
(
0 out of
6)
Customer Reviews for Oral-B - iO2 Rechargeable Electric Toothbrush Kit - Night Black
Customer Rating
3
Great for brushing but doesn't stay clean inside
on September 24, 2025
Posted by: arc23
5 stars for teeth-cleaning ability! I changed to Oral B at the recommendation of my periodontist as I have a history of gum recession. I've enjoyed the teeth-cleaning features of this brush.
Unfortunately, I've had recurring issues with keeping this toothbrush clean. After just 2 months of regular use I began to detect a mildewy smell. The design, while sleek, tends to keep water inside - both the brush head and the handle head. I replace my brush head regularly but that does not solve the issue of the mold inside the handle head. I've now had the brush for 5 months and clean it every day according to Oral B instructional videos (disassemble and thoroughly rinse and dry both parts, allow to dry separately overnight); however, this still hasn't solved the problem. It's nearly impossible to dry all the crevices out completely after rinsing, and the brush head can't stand up on its own to dry overnight. I've soaked it in vinegar, denture cleaner, soap, etc., and still struggled to get rid of the smell. I don't really want to clean my teeth with something that molds easily - and I'm really bummed about it. I might switch to a different toothbrush model that doesn't have so many crevices.
No, I would not recommend this to a friend.
Response from Oralb.comBy Customer Care, September 25, 2025
We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have been experiencing mold with your Oral-B iO Toothbrush. When designing our products, we dedicate much time to consumer testing and product research to ensure that we are bringing you exceptional products for your oral care, and this is not something we would expect. It sounds like you have been doing a wonderful job at cleaning your toothbrush the recommended way, by thoroughly rinsing and pulling apart the brush head and handle, and allowing them to air dry. It is important to note that while it is ok to wash them with a mild detergent, certain cleaning solutions may cause the plastic to become porous and allow bacterial growth. We would love a chance to learn more about your experience so we are better able to assist you, as well as gather some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
1
Mold Machine
on November 1, 2025
Posted by: Csteele
from Michigan
Gender:Male
While the toothbrush itself works great, the design leads to massive mold growth. Despite following the recommended cleaning and maintenance of both the handle and replacement heads, mold grows.
Cons: Quality
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from Oralb.comBy Customer Care, November 3, 2025
We understand the importance of knowing that your toothbrush is sanitary, and we are disappointed to hear that you have experienced mold on your Oral-B iO 2 Toothbrush. All of our products go through rigorous research and consumer testing in the hopes of bringing you a product you will love, and please know that your feedback is being shared with our Quality Team. It sounds like you do a great job of cleaning your brush every day, and this is not something that we would expect. For a deeper cleaning, we recommend soaking the adapter portion of the brush in warm water overnight, scrubbing with a soft-bristle brush, and then holding the adapter under warm water while it is running, before drying the brush off. We would love a chance to learn more about your experience so we are better able to assist you, and we encourage you to give our team a call at (800) 566-7252.
Written by a customer while visiting Oralb.com
Customer Rating
5
Great
on November 23, 2025
Posted by: anap723_8031
[This review was collected as part of a promotion.] This Electric Toothbrush is a high-tech toothbrush that provides a deep, gentle clean. It has a smart pressure sensor to guide your brushing and an easy-to-use display for real-time feedback. The brush head works well for a thorough clean, and the battery lasts a long time. Overall, it’s a great option for anyone looking for a more advanced, effective brushing experience.
Written by a customer while visiting influenster.com
