Customer reviews from Samsung US
Samsung - Jet 85 Lightweight Cordless Stick Vacuum with Jet Dual Brush - Misty White
Average customer rating
4.7
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
47
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
49 out of
49)
Customer Reviews for Samsung - Jet 85 Lightweight Cordless Stick Vacuum with Jet Dual Brush - Misty White
Customer Rating
1
Defective product needs to be replaced
on November 29, 2025
Posted by: gabbyjg
I purchased this Samsung Jet 85 for a Christmas present in 2023 for my son and daughter-in-law. It is not 2 years old and the handle has cracked and is detaching from the base. This should not happen and I cant find on the web how to file a warranty/defective product claim for them. Also, my daughter-in law says it never gives a battery run time of an hour,as stated in the description, on the medium speed and doesn't pick up well, only in one direction. I forgot what she said if its going forward or backwards. For the price these things should not happen.I need a replacement.
Response from Samsung USBy SEA Care, December 1, 2025
Hi gabbyjg,
This is not the experience we want you to have. Let us extend our help by providing the details you need for your vacuum.
To check the availability and compatibility of your vacuum’s handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Here is a guide if your vacuum does not pick up well and the battery is not charging. Please turn to page 18 (“Suction force decreases suddenly and the vacuum makes a vibrating sound” and “The vacuum cleaner cannot be charged”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202510/20251001131310688/O-DJ68-00861A-05_IB_VS6700AL_AA_EN_250926.pdf
We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151459381) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
This is not the experience we want you to have. Let us extend our help by providing the details you need for your vacuum.
To check the availability and compatibility of your vacuum’s handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Here is a guide if your vacuum does not pick up well and the battery is not charging. Please turn to page 18 (“Suction force decreases suddenly and the vacuum makes a vibrating sound” and “The vacuum cleaner cannot be charged”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202510/20251001131310688/O-DJ68-00861A-05_IB_VS6700AL_AA_EN_250926.pdf
We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151459381) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
