Customer reviews from Samsung US
Samsung - Jet 85 Lightweight Cordless Stick Vacuum with Jet Dual Brush - Misty White
Average customer rating
4.8
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
47
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
49 out of
49)
Customer Reviews for Samsung - Jet 85 Lightweight Cordless Stick Vacuum with Jet Dual Brush - Misty White
Customer Rating
5
Husband approved!
on October 21, 2024
Posted by: renglis7
from Bridgewater
[This review was collected as part of a promotion.] As the husband of the house, my cleaning duties are few and far between…but when I do clean…I prefer to not lug around a huge, heavy, and cumbersome vacuum. The Jet 85 is quite the opposite! It’s lightweight and thin frame make it extremely maneuverable around furniture. The battery lasts long enough to vacuum the entire household with charge to spare. Honestly, I had my doubts when i saw the size but its suction power is far superior to my previous vacuum (which will not be named but rhymes with “thistle”.) I’m thoroughly impressed with the Jet 85 and finally look forward to taking over the cleaning duties. Happy wife, happy life!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
3
Amazing on hard floors!
on October 21, 2024
Posted by: arianna111
from CONWAY
[This review was collected as part of a promotion.] We have absolutely loved using this to keep our floors neat. We have mostly hard surfaces (laminate, hardwood, vinyl flooring) and this has been great at getting even the most stubborn tumbleweed of dog fur up off the floor. The variable suction is also great and pretty powerful! The attachments are also pretty handy. Changing the included attachments is a literal snap! While the unit is a little bulky to try and use as a dustbuster type of unit, it is very portable and did a pretty good job in my car (we've got 2 very messy boys and their seats are always in need of a quick vacuuming). I'd say my only suggestions would be for a longer battery life. I'm getting about 20 minutes on medium suction. The Jet setting (super suction) averages about 10 minutes. It took about 2.5hrs to recharge from 40%, which isn't terrible. But a little more battery life would be great! I have to admit that this is a GREAT unit if you've got mostly hard floors. We found the performance on area rugs and carpets just a little disappointing. It will suck up the corner of the area rug, which prompts the brushes to stop spinning and an error message to pop up on the display direction you to clear the obstruction. The digital display is another little detail that I really enjoy. Very easy to see battery life and time remaining before needing to be recharged. Set up was easy and installation of the charging bracket was also pretty straightforward. It's suggested price is a little steep, given the features and run time of other available and comparable models, but overall this is a good sturdy workhorse and something that has made a huge difference in keeping our floors presentable and neat!
I would recommend this to a friend!
Response from The InsidersBy SEA Care, October 22, 2024
Hello Arianna111,
Thank you for sharing your thorough experience with the Samsung VS20C8522TW vacuum. It's great to hear that it has been such a reliable tool for controlling your hard floors and pet hair. We appreciate your insights on the strong variable suction and how easy it is to switch between attachments.
We understand that a longer battery life and enhanced performance on rugs could make it an even more effective solution for your home. It's encouraging to know that you're finding the vacuum handy for your car and that the digital display has added convenience to your cleaning routine.
Please see page 33 under the "Product Specification."
How long the unit can last depends on the attachment and power setting.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240530212540050/O_DJ68-00902S-00_IB_VS20C85_AA_EN_231214.pdf
You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories to check the availability and compatibility of a replacement battery. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Our hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – throughriday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147619902) to help our team gather your information.
Have a great day.
^Charles
Thank you for sharing your thorough experience with the Samsung VS20C8522TW vacuum. It's great to hear that it has been such a reliable tool for controlling your hard floors and pet hair. We appreciate your insights on the strong variable suction and how easy it is to switch between attachments.
We understand that a longer battery life and enhanced performance on rugs could make it an even more effective solution for your home. It's encouraging to know that you're finding the vacuum handy for your car and that the digital display has added convenience to your cleaning routine.
Please see page 33 under the "Product Specification."
How long the unit can last depends on the attachment and power setting.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240530212540050/O_DJ68-00902S-00_IB_VS20C85_AA_EN_231214.pdf
You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories to check the availability and compatibility of a replacement battery. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Our hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – throughriday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147619902) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting The Insiders
Customer Rating
5
Cleaning Powerhouse!
on October 21, 2024
Posted by: sue153
from Maquoketa
[This review was collected as part of a promotion.] I love the Samsung Jet 85 Cordless Stick Vacuum. As I age I have been having a harder time running a vacuum and this model is so lightweight that cleaning is a breeze. I have hardwood flooring as well as carpeting and it transitions from one to the other easily. I found a place to hang it in my hallway and the green battery power light doubles as a nightlight. What a bonus. It is easy to see how much debris it is picking up in the cup which I appreciate how quick it is to empty and replace as needed. The display shows how much run time I have left at a glance and the many attachments allow be to be able to reach every nook and cranny and pick up anything. Love the anti tangle cleaning pet tool to clean up after my grand dogs come to visit. I would recommend this vacuum to everyone.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Cleans so well!
on October 21, 2024
Posted by: swimmy13
from Bridgewater
[This review was collected as part of a promotion.] I was very excited to try this vacuum and I must say, it did not disappoint!
Pros:
- Suction is strong, even on low. I started by vacuuming a throw rug on mid, which I had just vacuumed with my old vacuum, and the amount of dirt that came out was unbelievable. It sucked up everything and what looked like microparticles that my other vacuum didn't get. I was truly impressed.
- Quiet. I can hear my husband talking to me when I vacuum.
- Lightweight and easy to maneuver. Handle is ergonomic and comfortable to hold with the pipe and dual jet attachment. Can feel a little heavy and imbalanced when using the extension crevice tool, but not a huge deal.
- Cordless. Convenient to not have to plug in and easy to mount on charger for storage.
- Digital display provides helpful information. Has a timer to let you know roughly how much time you have left. Also let's you know when you need to charge.
- Multiple attachments and washable filters. - Ability to charge a 2nd battery with the vacuum mounted. Only thing is it doesn't come with the 2nd battery.
- Suction is strong, even on low. I started by vacuuming a throw rug on mid, which I had just vacuumed with my old vacuum, and the amount of dirt that came out was unbelievable. It sucked up everything and what looked like microparticles that my other vacuum didn't get. I was truly impressed.
- Quiet. I can hear my husband talking to me when I vacuum.
- Lightweight and easy to maneuver. Handle is ergonomic and comfortable to hold with the pipe and dual jet attachment. Can feel a little heavy and imbalanced when using the extension crevice tool, but not a huge deal.
- Cordless. Convenient to not have to plug in and easy to mount on charger for storage.
- Digital display provides helpful information. Has a timer to let you know roughly how much time you have left. Also let's you know when you need to charge.
- Multiple attachments and washable filters. - Ability to charge a 2nd battery with the vacuum mounted. Only thing is it doesn't come with the 2nd battery.
Cons:
-Battery life shows roughly 40 minutes with the dual jet attachment and about 60 minutes with the extension crevice tool. This is not a huge deal for me, but can be an issue when trying to clean a large house.
- Dustbin is on the smaller side.
-Battery life shows roughly 40 minutes with the dual jet attachment and about 60 minutes with the extension crevice tool. This is not a huge deal for me, but can be an issue when trying to clean a large house.
- Dustbin is on the smaller side.
Overall: I really love this vacuum. It's quiet, suction is great and it cleans so well. The cons for me are more just limitations to keep in mind and aren't deal breakers for me. Would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Perfect multi-purpose vacuum!
on October 21, 2024
Posted by: uruwashii
from Wake Forest
[This review was collected as part of a promotion.] This vacuum is lightweight, not too tall (I'm 4'10), and powerful. The swivel head is perfect when vacuuming around and underneath furniture. The crevice tool is perfect for that tight space between the seat and console in cars. It's also perfect for doing a quick vacuum on window sills, staircases, around the workspace, dog bowls etc. The pet tool works wonders for shedding dogs and getting up pet dander on their beds and after car rides. Our girl sleeps with us so we use this on our bedspread every morning on the jet cycle which has insane suction power. The LCD screen is large and bright enough to see the battery life. The buttons to change the suction power are perfectly placed to switch when needed. One small issue is that the vacuum defaults to mid when turned on instead of low. Mid only gives you about 25-30 minutes minutes run time. I wish it would default to low to preserve battery when turned on as I often forget to turn it down.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
The best light vaccum
on October 21, 2024
Posted by: Mariodds091
from San Antonio
[This review was collected as part of a promotion.] This is one of the best vaccum I have ever owened. Is light weight. Super easy to setup. Nice screen for settings, you can even changer to several languages. The canister is easy to remove to dump the dirt. I comes with 4 attachements amd 1 angle attachment to use un low spaces. The pet tool is awesome to remove pet hair from carpets and sofas. The battery life is great. It will tell you on the screen how much time you have left on the battery. The charger can be attach to a wall to.change the battery by itself or by addimg the device. The power of suction is really potent when needed. I highly recommend this vaccum.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Good vacuum ! But ……..
on October 21, 2024
Posted by: Playboy1707
from suisun city
[This review was collected as part of a promotion.] This vacuum is a very nice stick vac ! It is very light weight which is great when transporting up and down stairs and maneuverability . I’d does come with a very nice variety of attachments to fit just about all of your needs . The pet attachment has been used a lot since I started using this vacuum and it does not disappoint . Overall I am very satisfied with it with one exception that cripples the cordless industry and that is the BATTERY LIFE ! The battery that comes with this vacuum is not great , on the lowest suction setting I get about 20 minutes of vacuum time before I have to charge it. I would have given this vacuum 5 stars if it wasn’t for the battery life issue . I think Samsung should have included a second battery with this units or possible made the charger mount capable of charging a second battery . If I’m planning on having this be a replacement to what I’m currently using , a second battery definitely is needed
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Nice Vacuum
on October 21, 2024
Posted by: JRR285
from San Antonio
[This review was collected as part of a promotion.] My wife picked out the Samsung Jet™ 85 Lightweight Cordless Stick Vacuum in white and i like the modern look of it. The few times I've used it i thought it worked great. It really cleaned up the messes I had without a trace. The attachments are pretty neat and I really like the button to detach, what an awesome idea. I was in charge of attaching the base to the wall and with the instructions it was a snap and took no time at all. I wasn't sure I'd like it visible but we've gotten a few compliments on how nice it looks. My wife really enjoys the vacuum and things seem to be cleaner. I have noticed that the bottom of my white socks are staying white. It's a very nice vacuum.
I would recommend this to a friend!
Written by a customer while visiting The Insiders