Customer reviews from worx.com
WORX - Nitro 40V 12'' Cordless Snow Thrower, Electric Snow Shovel, 4-Car Driveway, (2 X 4.0 Ah Battery & Charger Included) - Black
Average customer rating
4.1
(267 Reviews)
Rating breakdown 267 reviews
5 Stars
150
4 Stars
57
3 Stars
22
2 Stars
13
1 Star
25
78%of customers recommend this product.
(
181 out of
232)
Customer Reviews for WORX - Nitro 40V 12'' Cordless Snow Thrower, Electric Snow Shovel, 4-Car Driveway, (2 X 4.0 Ah Battery & Charger Included) - Black
Customer Rating
1
Poor quality
on December 21, 2024
Posted by: Shutterbug312
from Northern Illinois
Gender:Male
Unfortunately, I was very disappointed in this product. It's all plastic and when using it that fact is VERY obvious! It feels like it could fall apart at any moment. I tried it first with 2" of snow and it just stopped every a few minutes. I had to constantly lean it back and manually turn the auger to clear it so it would start again. I have other Worx products that I love but don't buy the snow blower it's a terrible product!!!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, December 27, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Just stopped working first time using
on January 30, 2025
Posted by: Billanas23
from Farmingdale New York
Gender:Male
Hey all
First snow storm of the season and was so happy to use my machine didn’t get halfway down the driveway it stopped and hasn’t worked since. Batteries fully charged machine is brand new lights go on but auger doesn’t spin
So disappointing
First snow storm of the season and was so happy to use my machine didn’t get halfway down the driveway it stopped and hasn’t worked since. Batteries fully charged machine is brand new lights go on but auger doesn’t spin
So disappointing
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, January 31, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 5-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 5-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
mistake
on April 2, 2023
Posted by: methree
If you live in an area that has snow, don't buy.
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, April 4, 2023
Hello there! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. I have reached out to you privately to assist you with your concerns.
If you have any other questions, please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
If you have any other questions, please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
3
Needs to be a little tougher.
on February 12, 2025
Posted by: KSSnow
[This review was collected as part of a promotion.] I’ve had this a few seasons now. Works well for a battery operated snow blower. The snow can sometimes be too heavy or deep for it but we have short season. The shoot could be tougher. This hole was created by an ice chunk. I don’t know if I can get a replacement
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, February 14, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The chute is available as a replacment part! Please email us at worx@positecgroup.com to advise us of the part you need and we will be happy to help you order it!
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The chute is available as a replacment part! Please email us at worx@positecgroup.com to advise us of the part you need and we will be happy to help you order it!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Good for Light Snow
on February 16, 2025
Posted by: Chasman
from Danvers MA
Gender:Male
I live in New England and bought this primarily for my front walkway which it handles fine. However, if there is a heavy or wet snowfall over 4 inches its really can't do the job and the batteries die quickly. Even in lighter snow, I literally have to push the snow wheels off the ground to clean down to the pavement. It would be nice if Worx came out with an equivalent to the EGO Power+ 24" or 28" snowblower for us northern climate dwellers.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, February 20, 2025
Hello Valued Customer!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
3
Chute issues
on February 15, 2025
Posted by: Ca86
from Walworth county WI
Gender:Male
Works well till the chute gears break. The main gear is small and cheap. It broke and unable to turn the snow chute. No parts list to order a new one. Disappointed. Check chute before running after sitting in the cold.
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, February 20, 2025
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
40 v power share 20 inch snow blower
on February 4, 2023
Posted by: glenngi
from Milwaukee WI
Gender:Male
I just bought this blower, and have not used it yet. The discharge chute is very hard to rotate with the crank. That feature is specifically the reason my wife wanted this blower, but it is disappointing not having this work well. Does anyone have this problem, or a way to correct it?
Response from worx.comBy Jeakia Crawford, Customer Experience , February 8, 2023
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. You will need to make sure the chute's arrows are lined up upon initial install. Also, be sure that the cotter pin is secured at the bottom of the turn wand. -JeakiaC.
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. You will need to make sure the chute's arrows are lined up upon initial install. Also, be sure that the cotter pin is secured at the bottom of the turn wand. -JeakiaC.
Written by a customer while visiting worx.com
Posted by: CMP1
from Pennsylvania
Gender:Male
Verified Purchase:Yes
I bought this to do our sidewalk this winter the first day I used it. It worked OK the second day it ran for two seconds and stopped I shut it off started again ran for two seconds and stopped third time run for two seconds and stopped so then I just shoveled the sidewalk. I was not real happy with it and it hasn't snowed since so I don't know if it works or not.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 24, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. When it starts snowing again and the problem persists, we'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. When it starts snowing again and the problem persists, we'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com