Customer reviews from worx.com
WORX - Nitro 40V 12'' Cordless Snow Thrower, Electric Snow Shovel, 4-Car Driveway, (2 X 4.0 Ah Battery & Charger Included) - Black
Average customer rating
4.1
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
151
4 Stars
57
3 Stars
22
2 Stars
13
1 Star
25
78%of customers recommend this product.
(
182 out of
233)
Customer Reviews for WORX - Nitro 40V 12'' Cordless Snow Thrower, Electric Snow Shovel, 4-Car Driveway, (2 X 4.0 Ah Battery & Charger Included) - Black
Customer Rating
1
VERY DISAPPOINTED! DOES NOT PERFORM AS EXPECTED
on April 1, 2025
Posted by: snow blower man
from Iowa
Gender:Male
We are very disappointed with snow blower. We have numerous Worx tools that perform well so ordered the Nitro 20" power snow blower. First one did not work, was returned to Worx, another sent and this one is just as useless. Starts, stops, we are NOT able to move any snow and do NOT recommend this unit.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 4, 2025
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Small Little Beast!
on January 4, 2022
Posted by: Big Norwegian
from Spring Valley, WI
Gender:Male
This is my second WORX Snow Blower. I keep one in my garage for the front aprons and sidewalks, and a second one out back for the patio. I will most likely be securing a third one to keep up at our farm shop down the road. The battery lasts about 30-minutes, which is perfect for the area I need to clear.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Do not buy.
on December 26, 2021
Posted by: Manitoba Whale
from Ontario, Canada
Bought 6 weeks ago. Used it once for 2 minutes then it stopped, never to run again. Only thing that works is the LED lights - for about 7 seconds. Extremely disappointed! Other Worx products have been great. I just don't get it.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , December 31, 2021
Hello there. It's unfortunate to learn that the snowblower stopped working. WORX tools are covered by a three year manufacturer’s warranty and it covers missing and malfunctioning parts. For warranty eligibility criteria and questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
1
An Ergonomic Nightmare
on February 2, 2022
Posted by: HeadKangaroo
from Toano, VA
Gender:Male
[This review was collected as part of a promotion.] I am 6'3". The handles are way too low, even while adjusted all the way up. I have to hunch way over to use it. Also, the lack of adjustable front wheels means that you CANNOT use this on an unpaved surface. It just turns into a tiller and eats the blades. So, unless you are not tall and only have a paved surface to blow, you should avoid this blower like the plague.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 3, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Light and very easy to use.
on March 25, 2022
Posted by: AH77
from Watertown, NY
Gender:Female
I bought this a month ago and have only had to use it once. No issues putting it together or using it. I didn't realize that it had to be stored inside a heated area before I purchased it. I don't have a garage so I had to find a place to store it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Lightweight enough for the wife to use easily
on December 18, 2020
Posted by: Jeff Deb
from Fond du Lac WI
Gender:Female
[This review was collected as part of a promotion.] First time we’ve ever owned a snowblower. It needed to be powerful enough for WI snow but easy for my wife to use. We’ve had one heavy snow and it worked great... just remember to make sure all the snow is cleaned out at the end or you will have a frozen mess when you go to use it the next time.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 21, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Snow Blower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
2
Had for 2 years no snow
on January 6, 2025
Posted by: Zanny24
from Bethalto Illinois
Gender:Female
Well got 10 inches Battiers only last about 20 minutes did not handle the amount of snow we had
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, January 7, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. To allow your batteries to have a longer run time, we recommend to use the snow blower more frequently while it snows. This is so you can avoid any snow from packing down and becoming too dense as the more dense the snow is the more power it will take. However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. To allow your batteries to have a longer run time, we recommend to use the snow blower more frequently while it snows. This is so you can avoid any snow from packing down and becoming too dense as the more dense the snow is the more power it will take. However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
1
Didn’t work well.
on February 26, 2025
Posted by: Anonymous
from Missouri
Gender:Male
We have almost bought Worx equipment but no happy this time. Snow blower is crap. Doesn’t pick up snow. More headache than it’s worth.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, March 5, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting steps. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting steps. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com