Customer reviews from Samsung US
Samsung - Galaxy S24 FE 256GB (Unlocked) - Graphite
Average customer rating
4.7
(1,722 Reviews)
Rating breakdown 1,722 reviews
5 Stars
1,339
4 Stars
302
3 Stars
54
2 Stars
20
1 Star
7
92%of customers recommend this product.
(
58 out of
63)
Customer Reviews for Samsung - Galaxy S24 FE 256GB (Unlocked) - Graphite
Customer Rating
4
Holds charge. Works well
on June 30, 2025
Posted by: Quail1982
[This review was collected as part of a promotion.] I dont know what Galaxy AI is but if it's working I like it.lol Not a fan of the size of it but it's held up well after many drops.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a winner
on June 30, 2025
Posted by: TopShop45
[This review was collected as part of a promotion.] This phone is a winner for me! It has a large screen which makes it great for streaming movies while I'm traveling. I also like the ease of navigating the different options. My young son enjoys playing games on it. The AI options is also a great feature and it's very fast. Overall rating, 10s across the board!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Access of phone
on June 30, 2025
Posted by: UsaveAuburn
[This review was collected as part of a promotion.] Access of certain features on phone are difficult to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
What a great phone
on June 30, 2025
Posted by: DeeBee
[This review was collected as part of a promotion.] Love the Galaxy AI love the camera best phone I've had so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cell phone is an excellent product.
on June 30, 2025
Posted by: Gabriel3080
[This review was collected as part of a promotion.] The device meets all the needs in my work, it has good resolution for games, videos and photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Force to shut down app
on June 30, 2025
Posted by: Valerie
[This review was collected as part of a promotion.] Camera - takes great photos but it's hard to focus on the item, thr background automatically becomes blurred when you focus up front. Very hard to control.
Battery saving - I dont know if the setting is wrong or it's just an android glitch, no matter how I turn off the battery saving mode some of my apps still won't work in the background, it's always shut down or put to sleep, i can never get my messages on time. 0
Battery saving - I dont know if the setting is wrong or it's just an android glitch, no matter how I turn off the battery saving mode some of my apps still won't work in the background, it's always shut down or put to sleep, i can never get my messages on time. 0
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hi Valerie, we appreciate your feedback on your Samsung Galaxy S24 FE. We know how important your device is to you every day, and we would love to help you have the best experience possible and resolve your frustrations. We have provided links to troubleshooting guides to help you with the camera, applications, and messages of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Does what it says it does
on June 30, 2025
Posted by: Got4Work
[This review was collected as part of a promotion.] Had some minor issues getting apps to transfer, but overall a great experience. Pretty good phone. Takes decent photos, the internet and mobile connections seem to work quickly, and beyond having to delete and re-download some apps to get my info moved, I have no complaints. I've used the galaxy AI feature a little and it does what I ask it to, so no real complaints there either. Overall, a good phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Another win for Samsung making the best phones
on June 30, 2025
Posted by: Jr8uup
[This review was collected as part of a promotion.] Who ever thought 20 years ago that one device would replace your phone, digital camera, personal computer, MP3 player, and so much more. My S24 has replaced all of those and more. My laptop gets dusty cause I find it more convenient to just pull my phone out and scoot savings accomplish anything with AI. Samsung makes the best phones and electronics in the world and every model gets faster, more friendly. I never have a problem or a glitch. My S24 controls my lights, TV, thermostat, oven, fridge, security cameras and also unlocks my doors. I couldn't live without it.
Value
5
Written by a customer while visiting Samsung US