Customer reviews from geappliances.com
GE Profile - 36 IN. Wide 23.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator w/ Dual-Dispense Auto-Fill Pitcher - Stainless Steel
Average customer rating
4.6
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
51
4 Stars
5
3 Stars
4
2 Stars
2
1 Star
1
91%of customers recommend this product.
(
42 out of
46)
Customer Reviews for GE Profile - 36 IN. Wide 23.3 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator w/ Dual-Dispense Auto-Fill Pitcher - Stainless Steel
Customer Rating
5
Works for us!
on June 27, 2026
Posted by: Gingrtea
from Medford, MA
This is a great fridge. We replaced an older model because there are a lot of good features. I love the new door-in-door to grab milk or a couple of door items! Very clever and feels energy efficient. The wide drawer is now separate from the main fridge which is good. More space. The water pitcher built into the door is an interesting idea, but we just take out the pitcher to use it; otherwise you’re just wasting energy either way the door open. The backlight is pretty cool looking! Soft close veggie drawers are very nice. We are happy with it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Can't trust the autofill
on June 16, 2026
Posted by: KKED
We've had GE appliances for decades but the last two refrigerators we've had may make me swear off the brand for good. The one we had prior to our current model ran almost constantly and was very loud. So we got our current one. It works fine in keeping things cold/frozen. Our issue is the autofill for the water pitcher. First of all, it takes FOREVER to refill. Yes, we've checked to make sure the line is not kinked or twisted. The biggest issue however, is that it doesn't shut off properly perhaps one out of every ten refills. Either it doesn't fill very full, or it doesn't shut off and overflows. You had better not walk away from it or you might end up with a puddle on the floor. So you have to stand there for several minutes waiting for it to fill but also to make sure it shuts off. And yes, we know about shutting the door gently so the float in the pitcher doesn't get lodged.
Response from geappliances.comBy Diego, GE_Appliances, June 19, 2026
We want to help you with your autofill pitcher not working properly. We recommend scheduling an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
2
Expensive and not practical
on April 11, 2026
Posted by: LCS NJ
from New jersey
Fitment of doors not worth the price of this equipment. Left door binds when trying to close and is damaging the seal. The right door has that peek-a-boo door which prevent the main door from opening. No owners manual included, only a website.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 14, 2026
We would like to assist you with this refrigerator. We recommend taking advantage of your manufacturer's warranty and scheduling service with our Bodewell technicians to get the refrigerator door issues properly addressed. You can schedule an appointment with a Bodewell technician by calling 1-833-4BODEWELL (1-833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
In order to be good stewards of the environment, we no longer print physical copies of owner’s manuals. However, we maintain digital copies of all manuals on our website for your access at any time. Some benefits of this practice are that you’ll always know where to find the manual and that the digital version will include the most up-to-date information. You can find your owner’s manual for this model here: https://products-salsify.geappliances.com/image/upload/s--otC_CtRp--/0ba6cb06771556ddecdf950bd3a46a1e15dd5499.pdf?_gl=1*3lqa2f*_ga*MTMzNjUwMjMxMy4xNzczNjg1NTY5*_ga_QEC75X7XEX*czE3NzYxODM1OTIkbzYkZzEkdDE3NzYxODU2MTUkajYwJGwwJGgyMDc1OTIxNzQ.*_fplc*JTJCdU9CN2tXT1k0ZmpFNGVMOGVNV0MyNkYwQXdXcnJ6MVJscFpkJTJGdVRvMkNMUHdNTWQlMkZCc09iRlMlMkJDUXJRMlhObGlvUzBWTEpUT0t6QktXOFZFSjdQVGpiTmNRV0lMcHY4STNqbGR3SnRBZUNmVyUyRjI1d25LYnAwdWd6eEF0QSUzRCUzRA..
In order to be good stewards of the environment, we no longer print physical copies of owner’s manuals. However, we maintain digital copies of all manuals on our website for your access at any time. Some benefits of this practice are that you’ll always know where to find the manual and that the digital version will include the most up-to-date information. You can find your owner’s manual for this model here: https://products-salsify.geappliances.com/image/upload/s--otC_CtRp--/0ba6cb06771556ddecdf950bd3a46a1e15dd5499.pdf?_gl=1*3lqa2f*_ga*MTMzNjUwMjMxMy4xNzczNjg1NTY5*_ga_QEC75X7XEX*czE3NzYxODM1OTIkbzYkZzEkdDE3NzYxODU2MTUkajYwJGwwJGgyMDc1OTIxNzQ.*_fplc*JTJCdU9CN2tXT1k0ZmpFNGVMOGVNV0MyNkYwQXdXcnJ6MVJscFpkJTJGdVRvMkNMUHdNTWQlMkZCc09iRlMlMkJDUXJRMlhObGlvUzBWTEpUT0t6QktXOFZFSjdQVGpiTmNRV0lMcHY4STNqbGR3SnRBZUNmVyUyRjI1d25LYnAwdWd6eEF0QSUzRCUzRA..
Written by a customer while visiting geappliances.com
Customer Rating
1
Issues from the start due to poor manufacturing
on March 11, 2026
Posted by: SarahS713
from Lexington, KY
Product arrived damaged. Freezer door had dings upon arrival. Left door was repaired once for it catching and there is still an issue. Soft close door feature was broken on arrival. These issues should not be present on a brand new refrigerator that costs as much as this one,
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, March 13, 2026
We want to help you with your refrigerator's door. We see that you are working with one of our agents, we recommend continuing work with us towards a resolution
Written by a customer while visiting geappliances.com
Customer Rating
5
Refrigerator
on January 13, 2026
Posted by: Refrigerator2
from Maryland
capacity and visibility are great. lots of room. water pitcher inside is a plus.
Response from geappliances.comBy Adrian, GE_Appliances, February 5, 2026
We are excited that you are loving your new refrigerator and its internal water dispenser. This is such a beautiful model with many great features that we are happy to hear you’re enjoying. We are honored to have you as a part of the GE Appliances family, and we hope you enjoy your refrigerator for many years to come!
Written by a customer while visiting geappliances.com
Customer Rating
5
Upgrading is a good thing
on December 21, 2025
Posted by: Jim87564
from St. George, UT.
[This review was collected as part of a promotion.] We love this new refrigerator. Upgraded from a 20 year old GE side by side to the Profile with bottom freezer drawers. The configuration is spot on and the door within a door feature is surprisingly useful.
Downside, GE makes it impossible to claim their rebate.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Very happy with this buy
on December 8, 2025
Posted by: GusFig
from CA
[This review was collected as part of a promotion.] The fridge is beautiful. A huge improvement from the two letter fridge we used to have. The door in door feature is a must. No need for the kids to open anything else. The space inside and the lighting makes it very easy to find what you are looking for and the way the shelving is makes the fridge feel even bigger. This was the perfect buy for our 8 person household, and it uses less electricity than similar sized fridges from other brands.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointing Quality
on December 1, 2025
Posted by: Ktjanus
from Tucson, AZ
[This review was collected as part of a promotion.] The style and layout of this refrigerator are nice. However, it is the second one we've owned and have had the same problems both times. It is VERY loud when it is running. The ball bearings in the flex drawer were bad, and in the latest one, the left door doesn't close properly. We have had great success with all other GE Profile appliances we've owned throughout the years, other than this refrigerator. Would not recommend this product.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Dianna, GE_Appliances, December 5, 2025
We would like to help and provide some information about the sounds that you are hearing from your refrigerator. We do have an article titled "Refrigerator - Normal Sounds and Noises Made" on our website that we will link below for you to review.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Regarding the doors not closing properly. Please review the troubleshooting article from our website titled "Refrigerator - Door Will Not Close" at the link below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18947.
If you still need assistance with the ball bearing on your unit or if you find you are still having issues after troubleshooting please reach out to our Bodewell service team at the phone number and link below so they can come inspect your unit.
833-426-3393
https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Regarding the doors not closing properly. Please review the troubleshooting article from our website titled "Refrigerator - Door Will Not Close" at the link below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18947.
If you still need assistance with the ball bearing on your unit or if you find you are still having issues after troubleshooting please reach out to our Bodewell service team at the phone number and link below so they can come inspect your unit.
833-426-3393
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com