Customer reviews from netgear.com
NETGEAR - Orbi 970 Series BE27000 Quad-band Mesh Wi-Fi 7 Satellite – White - White
Average customer rating
4
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for NETGEAR - Orbi 970 Series BE27000 Quad-band Mesh Wi-Fi 7 Satellite – White - White
Posted by: Jim.
Verified Purchase:Yes
The router and satellite seem to come and go. I have satellite in room next to tv which is wireless internet connected. Tv seems to come on and off often and freezes up
I would recommend this to a friend!
Response from netgear.comBy NETGEAR Team, March 13, 2024
Hi Jim.,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We are sorry to hear that you are having a difficult experience with your RBE970 connectivity with your Orbi 970 router and wireless devices. When experiencing an issue with connectivity, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system, and also for your wireless devices: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do.
We also recommend updating to the latest firmware, v9.11.1.1 released as recently as 3-13-24: https://kb.netgear.com/000066041/RBE970-RBE971-Firmware-Version-9-11-1-1-for-US-Region-Only.
We would like to look further into the issue with connectivity you are experiencing, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We are sorry to hear that you are having a difficult experience with your RBE970 connectivity with your Orbi 970 router and wireless devices. When experiencing an issue with connectivity, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system, and also for your wireless devices: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do.
We also recommend updating to the latest firmware, v9.11.1.1 released as recently as 3-13-24: https://kb.netgear.com/000066041/RBE970-RBE971-Firmware-Version-9-11-1-1-for-US-Region-Only.
We would like to look further into the issue with connectivity you are experiencing, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Orbi in seattle
Verified Purchase:Yes
Well worth getting. Works as a range extender for a stand alone building that is more than 50ft away, if you have line of site
Written by a customer while visiting netgear.com
Customer Rating
5
RBE971 Orbi router with one Orbi satellite WiFi 7 quad band series
on April 13, 2025
Posted by: Enrique Mora
Verified Purchase:Yes
Great product, fast, uploads, and downloads, very stable router hooked up to a Xfinity modem in Bridge mode
Written by a customer while visiting netgear.com