Customer reviews from netgear.com
NETGEAR - Orbi 970 Series BE27000 Quad-band Mesh Wi-Fi 7 Satellite - White
Average customer rating
2.6
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
2
4 Stars
2
3 Stars
4
2 Stars
2
1 Star
5
9%of customers recommend this product.
(
1 out of
11)
Customer Reviews for NETGEAR - Orbi 970 Series BE27000 Quad-band Mesh Wi-Fi 7 Satellite - White
Customer Rating
3
Orbi 970 Didn't Meet Expectations for Home Coverage
on July 16, 2026
Posted by: DJGB
Verified Purchase:Yes
I operate an Airbnb business over the years have installed a number of Orbi networks including more recently a couple of 970 systems. My home previously had a 5 year old Orbi system with 3 satellites and had expectations for better coverage for my home if I upgraded to the 970 system. Big disappointment, similar coverage as the old Orbi system, so I had to go back and purchase a additional satellite (very expensive). Even with 4 satellites I still have some poor coverage areas for my home. For the amount of money the 970 cost, I'm disappointed. If I had to do it all over again, would have just kept my old Orbi system.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, July 17, 2026
Hi DJGB,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your coverage while connected to your RBE973SB. Many factors can affect the performance of your mesh WiFi system including broadcast device placement, interference from other devices and which band you are connecting to. For more information, please visit these following resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
If you're still experiencing any issues with your coverage, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your coverage while connected to your RBE973SB. Many factors can affect the performance of your mesh WiFi system including broadcast device placement, interference from other devices and which band you are connecting to. For more information, please visit these following resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
If you're still experiencing any issues with your coverage, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: .....
Verified Purchase:Yes
I have been disappointed with the Orbi 970. I purchased after my previous Orbi system would no longer be suppported. The performance has been much worse than my old system - difficult to connect, will not hold a connection, coverage area is smaller even after purchasing additional satellites - despite the astronomical price. Struggling with this purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Posted by: Christopher McGouey
Verified Purchase:Yes
Already spent 145minutes in setup and still haven't login to the router
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Posted by: Anonymous
Verified Purchase:Yes
Having issues with voip handoffs as you walk around the house. Not anytime when you are in a dead zone for cell!
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Posted by: Bad Software
Verified Purchase:Yes
The system is up and running great but the netgear orbi says all of my satelites are not connected but they really are because ai have wifi in the remote areas covered by these satelites that are connected by ethernet but the orbi sofware maintains they are not connected and the cameras that are in the area are functiong but just don't show on the orbi sofware. Hopefully netgear gets this issue straightened out. when looking online many people have the same issue and while everything works my ocd tells me the there software doesn't and it annoys me.
Written by a customer while visiting netgear.com
Customer Rating
2
Very Weak Signal compare to may old 870 that was much cheaper
on March 11, 2026
Posted by: Mercedes1195
Verified Purchase:Yes
Weak I upgrade form the 870 to the 970, sadly the 870 was much stronger coverage,
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Posted by: Anonymous
Verified Purchase:Yes
Never got the Satellite to work on 2.4 Ghz and just a Lapb Dance from Netgear! Very expensive lesson!!! Do not buy this overrated JUNK!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Posted by: WWFII
Verified Purchase:Yes
Limited control over the functions of the router; you have to pay, monthly, to keep the mesh function.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com