Customer reviews from Samsung US
Samsung - Galaxy Book4 Edge - Copilot + PC - 15.6" LED Laptop - Qualcomm Snapdragon X Plus - 16GB Memory- 512GB Storage - Sapphire Blue
Average customer rating
4.5
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
102
4 Stars
23
3 Stars
8
2 Stars
5
1 Star
4
86%of customers recommend this product.
(
50 out of
58)
Customer Reviews for Samsung - Galaxy Book4 Edge - Copilot + PC - 15.6" LED Laptop - Qualcomm Snapdragon X Plus - 16GB Memory- 512GB Storage - Sapphire Blue
Customer Rating
2
Screen cracked
on December 27, 2024
Posted by: Enkhe Batu
Overall, a good productivity laptop. But for no reason one day the screen of laptop cracked, no major force applied, it was under moderate usage of 5 months.
Response from Samsung USBy R&R Team, December 30, 2024
Aloha Enkhe,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
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Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Edge. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Posted by: Kartikey
from Fremont CA
Expertise:Expert
Verified Purchase:Yes
Amazing laptop .it feels premium and comes with awesome performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
i love my laptop!!
on March 9, 2025
Posted by: ilovemygalaxybook
[This review was collected as part of a promotion.] this has been so so great! being able to control my phone seamlessly from my laptop is so cool :) i also love using the eraser to help remove background people from my photos! the battery life is SOOO amazing and ive never had trouble running apps even with 50 chrome tabs running.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good for everyday use but save all your documents
on August 10, 2024
Posted by: ayyturbo
Expertise:Intermediate
I preordered this item when it got released. Couple of things of this item is a good laptop however i have had a couple of issues with it. One is that i installed the MicroSD of 1 TB and the issue is that doing business work i have to organize my documents and my pdfs. I started moving everything from my hardrive to the microsd and i started to see that the microsd card was deleting the files I was moving. Some of the files were extremely important and i tried everything to get them back but couldnt. From that they dont show how to update drivers or anything.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, August 19, 2024
Hello Ayyturbo, thank you for your feedback on your Samsung Galaxy Book4 Edge. We understand how important your documents on your computer are to you for both work and professional needs. We have provided a link to the Samsung Support Team. These experts can work with you directly through chat to troubleshoot this experience with your micro SD card and documents being deleted. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great laptop for a amazing price
on June 19, 2024
Posted by: garlicnator
Expertise:Intermediate
Ultra light, gorgeous display, and blazing fast bootup.
I got the 16" model, so it is really big.
It came with a free 65" TV, so I'm just waiting on that.
Love the AI paint application. It can generate some nice ai images!
Battery life is really really nice. Main reason I purchased was for light weight and high battery life.
I got the 16" model, so it is really big.
It came with a free 65" TV, so I'm just waiting on that.
Love the AI paint application. It can generate some nice ai images!
Battery life is really really nice. Main reason I purchased was for light weight and high battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for everything but graphic intensive
on July 13, 2024
Posted by: Reyn
from Baltimore, MD
Expertise:Expert
I have been using it as a web developer and all of the apps that I need are working smooth with no issues at all whatsoever. That includes the Office Suite. Code Editors and creative applications like SketchWoW, Affinity Suite of Apps and Canvas. No problems.
Battery is amazing. Is the first time ever I don't feel as worried when using a Windows laptop. Plus the fan does not go off when in sleep mode compared to Intel laptops. Is a great feeling of confidence right there.
The build feels premium and the keyboard as well, no issues there.
I wish it has at least 1 more usb c port but is ok.
I think the bottom line is that this first generation of Snapdragon X machines will server very well those who does not need a dedicated graphic card because although I have not tested there yet. They are not recommended for heavy video editing or gaming. Other than that you will be very happy.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Space_Doubt
from Chicago
Expertise:Expert
Verified Purchase:Yes
I traded in first generation Microsoft Pro X to get the Galaxy Book4 Edge 14". I have not been disappointed. Great screen, great keyboard, zippy performance, long-lasting battery, and low heat. I bought this mainly for work, which involves mostly Office applications and Web research. This is the most lap-friendly laptop I've ever owned. It is light, nicely balanced, with backlit keys, and stays cool. The application compatibility of Windows on ARM has improved immensely. I have an Intel computer for my music hobby, but I wanted to test the limits of the Elite X processor. My Pro X couldn't run any of my music applications. I was able to install Roland Zenbeats on the Pro X, but it would not run. The Galaxy Book4 Edge runs Roland Zenbeats, as well as Ableton Live, and most of my plug-ins, including all Arturia plug-ins and Roland Zenology Pro. The only plug-ins I could not install were my Korg plug-ins. I made a Live Set in Ableton Live with six MIDI tracks using Zenology Pro and Arturia plug-ins with no problems. Amazing. Overall, this is a great laptop for most use cases, but you may run into compatibility issues for specialty applications. I would enthusiastically recommend this laptop if you're looking for a laptop specifically for writing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dissapointed
on July 10, 2024
Posted by: Frequent Samsung bayer
Expertise:Intermediate
Looks like Samsung ARM laptop is a working progress. After recent updates laptop takes forever to start. It prepares a system for repair, and this can go on forever. Office 365 is not smooth, all the sudden just by typing in word, laptop freezes for several seconds. Copilot graphics do not necessarily do what is asked for, graphics have wrong spelling that are never corrected.
When Edge 4 was working (before recent updates, July 9, 2024) Galaxy Edge 4 was much slower to start than my Galaxy Book Pro 360. Additionally, many times it was reported that it lost wifi connection (that never happened with my Galaxy Book Pro 360). After such a disappointment I will be going back to my original Galaxy, hopefully Samsung (together with Microsoft) will iron out all the issues (not all of them mentioned here). For now, just wait this is work in progress.
When Edge 4 was working (before recent updates, July 9, 2024) Galaxy Edge 4 was much slower to start than my Galaxy Book Pro 360. Additionally, many times it was reported that it lost wifi connection (that never happened with my Galaxy Book Pro 360). After such a disappointment I will be going back to my original Galaxy, hopefully Samsung (together with Microsoft) will iron out all the issues (not all of them mentioned here). For now, just wait this is work in progress.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 11, 2024
Hey there, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Book4 Edge. We would love to help you troubleshoot any aspect of your laptop that is not operating as intended or expected. We have shared links to your full device manual and the Samsung Support Team. These resources together can help you restore the original functionality and help you best align your laptop to your needs. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US