Customer reviews from Samsung US
Samsung - Galaxy Book4 Edge - Copilot + PC - 15.6" LED Laptop - Qualcomm Snapdragon X Plus - 16GB Memory- 512GB Storage - Sapphire Blue
Average customer rating
4.5
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
115
4 Stars
25
3 Stars
9
2 Stars
5
1 Star
5
86%of customers recommend this product.
(
49 out of
57)
Customer Reviews for Samsung - Galaxy Book4 Edge - Copilot + PC - 15.6" LED Laptop - Qualcomm Snapdragon X Plus - 16GB Memory- 512GB Storage - Sapphire Blue
Posted by: Vasanth
from Bentonville AR
Expertise:Expert
Verified Purchase:Yes
This laptop is fantastic! It's incredibly fast and has a top-notch screen. While a few apps currently require emulation, this is expected to become less of an issue over time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beauty and Brains
on August 19, 2024
Posted by: ags94
Expertise:Expert
I initially did not want to adopt the new Copilot + platform this early, however I ran into a situation with my daily driver and needed a replacement. I have been extremely impressed with this laptop. Daily tasks are fast and take up minimal battery life. Depending on how much I push the machine, I'm usually ranging between 8-12 hours on battery. Low intensity activities easily get 16+ hours in real world use. The screen is by far the best in this class, and when I purchased the laptop, so was the price. The computer is large, however for me it is worth it for the number pad, which is comfortable to use. Overall I see myself keeping this computer for a long time, with the only downside being the lack of the windows hello camera. I would purchase again.
Pros: Build quality, battery life, keyboard feel, upscaled snapdragon platform, screen, price, ports
Ok: Bezels, Webcam
Cons: Touchpad size (not an issue functionally, but it is massive)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
terrible laptop book edge 14''
on December 10, 2024
Posted by: afam
from Atlanta GA
Expertise:Intermediate
This laptop is complete trash , freezes, crash and most times do not load websites, it looked like someone returned it .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Hey there Afam,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Edge. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC is performing slowly, freezing or locking up there could be a lot of causes. Take a look at, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your Galaxy Book4 Edge. If you have any questions for us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109656/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Edge. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC is performing slowly, freezing or locking up there could be a lot of causes. Take a look at, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your Galaxy Book4 Edge. If you have any questions for us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109656/
Written by a customer while visiting Samsung US
Posted by: Sidd
Expertise:Intermediate
Verified Purchase:Yes
Just too good. Ecxellent run on battery. Very powerful, excellent graphics
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
i love my laptop!!
on March 9, 2025
Posted by: ilovemygalaxybook
[This review was collected as part of a promotion.] this has been so so great! being able to control my phone seamlessly from my laptop is so cool :) i also love using the eraser to help remove background people from my photos! the battery life is SOOO amazing and ive never had trouble running apps even with 50 chrome tabs running.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love-hate situation with an unfinished product.
on June 30, 2025
Posted by: PreviouslyAGoodTypist
from SFBA
Expertise:Expert
Beautifully responsive and smooth, good battery life, and light and convenient... but still needs work.
* The USB-A port stops working after the laptop sleeps, and you need to reboot to get it working again.
* The keyboard is slow and if you type too fast then the shift key will hang over too long giving you extra capital letters after you've already let go.
* Touchpad filtering when you're trying to type is not reliable, and occasionally causes chaotic mouse movement while typing.
* The keyboard is slow and if you type too fast then the shift key will hang over too long giving you extra capital letters after you've already let go.
* Touchpad filtering when you're trying to type is not reliable, and occasionally causes chaotic mouse movement while typing.
I'm also a bit frustrated by the physical layout of the keyboard and touchpad, but that's probably just personal preference. The 16" model has a numeric keypad, which means the keyboard and touchpad both move a couple of inches left, but the divot for opening the laptop stays in the centre; so feeling that divot makes you think you're lined up with the controls but then clicking something always turns out to be a right click.
Plug in an external mouse and forget the touchpad? I can't, because the USB-A port stops working after a sleep! Gaah!!
Also the Fn and Control keys are the other way around from my other laptop, making the control key harder to reach, and there's no BIOS setting to swap them like in other laptops. So I keep hitting function keys instead of contrtol keys by accident, and that starts up random programs I don't want to use.
Most of this could be fixed with firmware updates so I don't want to let this thing go, but I have to wonder if fixes will ever happen.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R Team, July 1, 2025
Howdy PreviouslyAGoodTypist,
Thanks for taking the time out of your day to share your thoughts with us about your experience using the Samsung Galaxy Book4 Edge. We value your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It looks like Windows has power management settings that can automatically turn off USB devices to save power when your laptop goes to sleep or hibernates. You can access your Power Options through the Control Panel (Windows Key + X). In your power plan's advanced settings, expand "USB settings" and then "USB selective suspend setting". Change this to Disabled and apply. You might need to reconnect your USB device afterward. Due to the limited space on a laptop keyboard, many keys will serve multiple functions. If they don't appear to be working correctly it's likely due to the alternate purposes of the keys being used instead. It's also important to have the language of your keyboard set correctly. Please take a moment to review, "Keyboard not typing correct characters on your Samsung PC" to help resolve what you may be experiencing with your keyboard. If you would like to lock your trackpad on your PC, press and hold the Fn key and then press the F5 key simultaneously to toggle your trackpad between being locked and unlocked. Or feel free to adjust its sensitivity within your Settings. Keep in mind that you can also turn off your Function keys by pressing the Fn Lock button to avoid the launching of unwanted functions to occur. If you would like any further assistance after reviewing the resources shared, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book4 Edge
https://www.samsung.com/us/computing/galaxy-books/galaxy-book4-edge/
Keyboard not typing correct characters on your Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001501/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your day to share your thoughts with us about your experience using the Samsung Galaxy Book4 Edge. We value your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. It looks like Windows has power management settings that can automatically turn off USB devices to save power when your laptop goes to sleep or hibernates. You can access your Power Options through the Control Panel (Windows Key + X). In your power plan's advanced settings, expand "USB settings" and then "USB selective suspend setting". Change this to Disabled and apply. You might need to reconnect your USB device afterward. Due to the limited space on a laptop keyboard, many keys will serve multiple functions. If they don't appear to be working correctly it's likely due to the alternate purposes of the keys being used instead. It's also important to have the language of your keyboard set correctly. Please take a moment to review, "Keyboard not typing correct characters on your Samsung PC" to help resolve what you may be experiencing with your keyboard. If you would like to lock your trackpad on your PC, press and hold the Fn key and then press the F5 key simultaneously to toggle your trackpad between being locked and unlocked. Or feel free to adjust its sensitivity within your Settings. Keep in mind that you can also turn off your Function keys by pressing the Fn Lock button to avoid the launching of unwanted functions to occur. If you would like any further assistance after reviewing the resources shared, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book4 Edge
https://www.samsung.com/us/computing/galaxy-books/galaxy-book4-edge/
Keyboard not typing correct characters on your Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001501/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: rombus
from Texas
Expertise:Expert
Verified Purchase:Yes
This laptop has proven excellent. It's speedy, quiet, and boasts remarkable battery life. While there have been some application issues due to the ARM processor, these are expected to resolve over time. I liked it so much that I purchased a second one for my father!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on July 27, 2024
Posted by: Bonash17
[This review was collected as part of a promotion.] This is my first laptop upgrade in over 10 years coming from a dell latitude. So far this device have been great in terms of performance and battery life. One thing I'd like to see improvement is the battery drain when the laptop is put to sleep. I see it drains lots of battery while sleeping and not sure why that is happening.
Value
5
Written by a customer while visiting Samsung US