Customer reviews from Samsung US
Samsung - Galaxy Book4 Edge - Copilot + PC - 15.6" LED Laptop - Qualcomm Snapdragon X Plus - 16GB Memory- 512GB Storage - Sapphire Blue
Average customer rating
4.5
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
115
4 Stars
25
3 Stars
9
2 Stars
5
1 Star
5
86%of customers recommend this product.
(
49 out of
57)
Customer Reviews for Samsung - Galaxy Book4 Edge - Copilot + PC - 15.6" LED Laptop - Qualcomm Snapdragon X Plus - 16GB Memory- 512GB Storage - Sapphire Blue
Customer Rating
5
Not the laptop paid for different color given.....
on November 20, 2024
Posted by: Iris
Verified Purchase:Yes
I did not get the laptop I paid for different color
Written by a customer while visiting Samsung US
Posted by: Sunghun
from NY
Expertise:Intermediate
Verified Purchase:Yes
The laptop is lightweight and easy to set up, making it user-friendly from the start. Its fingerprint login and password features are quick and convenient, providing seamless access and enhanced security.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor software experience
on November 21, 2024
Posted by: P wizard
Overall, a pretty great laptop for the hardware.
But the software is a major disappointment, everyday my computer freezes, white screen, Samsung galaxy book apps don't work. Such a big disappointment.
But the software is a major disappointment, everyday my computer freezes, white screen, Samsung galaxy book apps don't work. Such a big disappointment.
Response from Samsung USBy Social Commerce, November 22, 2024
Hi there P wizard, we appreciate your feedback on your Samsung Galaxy Book4 Edge. We understand how important the full functionality of your laptop is to you every day for both work and personal reasons. We have provided a link to an article to help you troubleshoot the freezing you mention occuring. We have also shared links to the Samsung Support Team and full device manual to help you with the Samsung Apps. We appreciate you being a Samsung customer. -Elizabeth
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshooting/TSG01109656/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshooting/TSG01109656/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Meh
on November 22, 2024
Posted by: Kathy
I bought this laptop a few months ago. Things I really like:
- the weight of the laptop is great. I can easily pick this up and carry it around (stepping down from a much heavier 17" laptop).
- It's pretty. It has a nice display.
- the weight of the laptop is great. I can easily pick this up and carry it around (stepping down from a much heavier 17" laptop).
- It's pretty. It has a nice display.
Things I find REALLY disappointing:
- The battery life is nothing like what was promised. Could I use this all day without a charge Not sure; it would go into battery saving mode long before 8 hours were up. Laptops with conventional processors have better battery life.
- The SSD can NOT be removed from the laptop. If it dies, the laptop is toast. I prefer to remove my drive before getting rid of an old computer, and this would not be an option on this laptop.
- Have had trouble getting all the software I want to work on an ARM processor. Norton won't install at all, and my institution refused to support installing the Cisco VPN, although I was able to work around that.
- The battery life is nothing like what was promised. Could I use this all day without a charge Not sure; it would go into battery saving mode long before 8 hours were up. Laptops with conventional processors have better battery life.
- The SSD can NOT be removed from the laptop. If it dies, the laptop is toast. I prefer to remove my drive before getting rid of an old computer, and this would not be an option on this laptop.
- Have had trouble getting all the software I want to work on an ARM processor. Norton won't install at all, and my institution refused to support installing the Cisco VPN, although I was able to work around that.
Response from Samsung USBy Social Commerce, November 22, 2024
Hi Kathy, we appreciate you sharing your experience with your Samsung Galaxy Book4 Edge with us. We completely understand how important specific features and functionality of your laptop are to you every day. We would love to help you maximize your experience. We have provided a link to an article to help you troubleshoot the battery of your laptop, and another to the Samsung Support Team to help you with the different software compatibility and installation. We appreciate you being a Samsung customer. -Elizabeth
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: DEELITE
Verified Purchase:Yes
The laptop is fast and energy efficient, but a lot of the programs do not run on the ARM processor which is frustrating.
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Deelite, we appreciate your feedback on your Samsung Galaxy Book4 Edge. We are so happy to hear you are enjoying the speed and capabilities of your new laptop. We would love to help you troubleshoot the software that is causing frustration for you at your convenience. We have provided a link to the Samsung Support Team to help you through chat directly. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Raju
Expertise:Expert
Verified Purchase:Yes
Overall, it was a good experience; the screen was fantastic. Battery life is not as advertised, possibly 5-6 hours.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: MWhite
from Texas
Expertise:Expert
Verified Purchase:Yes
LOVE this laptop! Light, fast, easy to set up, and beautiful display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible integration with Galaxy Buds 3 pro
on December 14, 2024
Posted by: Cpc3
from New Hampshire
Expertise:Intermediate
The Galaxy Book 4 Edge is a decently made laptop. I have a lot of other Samsung products and the Book 4 Edge is horrible when it comes to connecting with the buds and some of the other integrations. If you're buying it for that, then forget about it. I would get another brand if you can save money on a similar spec laptop, because you'll have the same functionality as a non Samsung brand, even when using other Samsung devices. You can also get a better track pad with other vendors. I would only buy this brand if it's the lowest cost.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, December 16, 2024
Hi there Cpc3,
Thanks for taking the time to review your Samsung Galaxy Book4 Edge. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy Buds are versatile, wireless earbuds that can connect to several devices so you can get your audio your way. Whether you want to connect them to a phone, tablet, PC, TV, or even a smart watch, they have you covered. They can be used for streaming music and podcasts as well as making and managing phone calls. You can also switch the connection between other devices in your home using the Galaxy Wearable app or your device’s Bluetooth settings. Feel free to review, "How to connect your Galaxy Buds" to help resolve what you may be experiencing with your Galaxy Book4 Edge's connectivity. If you have any questions for us after reviewing this resource or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS10001319/
Thanks for taking the time to review your Samsung Galaxy Book4 Edge. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy Buds are versatile, wireless earbuds that can connect to several devices so you can get your audio your way. Whether you want to connect them to a phone, tablet, PC, TV, or even a smart watch, they have you covered. They can be used for streaming music and podcasts as well as making and managing phone calls. You can also switch the connection between other devices in your home using the Galaxy Wearable app or your device’s Bluetooth settings. Feel free to review, "How to connect your Galaxy Buds" to help resolve what you may be experiencing with your Galaxy Book4 Edge's connectivity. If you have any questions for us after reviewing this resource or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS10001319/
Written by a customer while visiting Samsung US