Customer reviews from Samsung US
Samsung - Galaxy Book4 Edge - Copilot + PC - 15.6" LED Laptop - Qualcomm Snapdragon X Plus - 16GB Memory- 512GB Storage - Sapphire Blue
Average customer rating
4.5 out of 5
4.5
(142 Reviews)
Open Ratings Snapshot
Rating breakdown 142 reviews
5 Stars
102
4 Stars
23
3 Stars
8
2 Stars
5
1 Star
4
86%of customers recommend this product. 
(
50 out of 58
)
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Customer Reviews for Samsung - Galaxy Book4 Edge - Copilot + PC - 15.6" LED Laptop - Qualcomm Snapdragon X Plus - 16GB Memory- 512GB Storage - Sapphire Blue
Customer Rating
3 out of 5
3
good computer for college!
on November 14, 2024
Posted by: ilovesamsungproducts
Expertise:Intermediate
I have had this laptop for about 3 months; I had originally bought it for college. The laptop itself is nice, I just wish they offered more colors. The laptop is really fast; however, the computer does tend to overheat a lot when running bigger apps like excel. I had also seen a review on this computer being able to support casual games, but I tried playing Roblox on it, yet it began overheating badly. When it overheats you can feel it on the bottom part of the laptop which feels like it will burst into flames (it hasn't happened yet). The overheating is the reason I am giving it 3 stars as the apps on the laptop run smoothly, it is also very light so ideal for college.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
2 out of 5
2
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there Ilovesamsungproducts, thank you for your feedback on your Samsung Galaxy Book4 Edge. We are so happy to hear you are pleased with the features and overall functionality of your new laptop. We would love to help you with the temperature of your device. We have provided a link to an article to help you with the temperature of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Not the laptop paid for different color given.....
on November 20, 2024
Posted by: Iris
Verified Purchase:Yes
I did not get the laptop I paid for different color
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy Book 4 Edge
on November 20, 2024
Posted by: Sunghun
from NY
Expertise:Intermediate
Verified Purchase:Yes
The laptop is lightweight and easy to set up, making it user-friendly from the start. Its fingerprint login and password features are quick and convenient, providing seamless access and enhanced security.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor software experience
on November 21, 2024
Posted by: P wizard
Overall, a pretty great laptop for the hardware.
But the software is a major disappointment, everyday my computer freezes, white screen, Samsung galaxy book apps don't work. Such a big disappointment.
Response from Samsung USBy Social Commerce, November 22, 2024
Hi there P wizard, we appreciate your feedback on your Samsung Galaxy Book4 Edge. We understand how important the full functionality of your laptop is to you every day for both work and personal reasons. We have provided a link to an article to help you troubleshoot the freezing you mention occuring. We have also shared links to the Samsung Support Team and full device manual to help you with the Samsung Apps. We appreciate you being a Samsung customer. -Elizabeth
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshooting/TSG01109656/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Meh
on November 22, 2024
Posted by: Kathy
I bought this laptop a few months ago. Things I really like:
- the weight of the laptop is great. I can easily pick this up and carry it around (stepping down from a much heavier 17" laptop).
- It's pretty. It has a nice display.
Things I find REALLY disappointing:
- The battery life is nothing like what was promised. Could I use this all day without a charge Not sure; it would go into battery saving mode long before 8 hours were up. Laptops with conventional processors have better battery life.
- The SSD can NOT be removed from the laptop. If it dies, the laptop is toast. I prefer to remove my drive before getting rid of an old computer, and this would not be an option on this laptop.
- Have had trouble getting all the software I want to work on an ARM processor. Norton won't install at all, and my institution refused to support installing the Cisco VPN, although I was able to work around that.
Response from Samsung USBy Social Commerce, November 22, 2024
Hi Kathy, we appreciate you sharing your experience with your Samsung Galaxy Book4 Edge with us. We completely understand how important specific features and functionality of your laptop are to you every day. We would love to help you maximize your experience. We have provided a link to an article to help you troubleshoot the battery of your laptop, and another to the Samsung Support Team to help you with the different software compatibility and installation. We appreciate you being a Samsung customer. -Elizabeth
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Be warn of the ARM processor
on November 26, 2024
Posted by: DEELITE
Verified Purchase:Yes
The laptop is fast and energy efficient, but a lot of the programs do not run on the ARM processor which is frustrating.
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Deelite, we appreciate your feedback on your Samsung Galaxy Book4 Edge. We are so happy to hear you are enjoying the speed and capabilities of your new laptop. We would love to help you troubleshoot the software that is causing frustration for you at your convenience. We have provided a link to the Samsung Support Team to help you through chat directly. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great screen and good overall performance
on December 1, 2024
Posted by: Raju
Expertise:Expert
Verified Purchase:Yes
Overall, it was a good experience; the screen was fantastic. Battery life is not as advertised, possibly 5-6 hours.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
LOVE this laptop! Light, fast, beautiful
on December 9, 2024
Posted by: MWhite
from Texas
Expertise:Expert
Verified Purchase:Yes
LOVE this laptop! Light, fast, easy to set up, and beautiful display
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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