Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-in Tub Dishwasher with 3rd Rack, 40+ Total Wash Jets, 41 dBA - Stainless Steel
Average customer rating
4.5
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
158
4 Stars
43
3 Stars
6
2 Stars
5
1 Star
10
88%of customers recommend this product.
(
110 out of
125)
Customer Reviews for KitchenAid - 24" Top Control Built-in Tub Dishwasher with 3rd Rack, 40+ Total Wash Jets, 41 dBA - Stainless Steel
Customer Rating
1
Very disappointed in this poor performer!
on July 2, 2025
Posted by: Gigi T
from Seattle, WA
[This review was collected as part of a promotion.] This is the worst dishwasher I have ever owned. It does not dry the dishes. There is water sitting on the topside of the silverware basket. The top shallow rack is completely covered with water when finished. Any dish that is not slanted enough to drain will have water sitting on the top surface. Dishes put in the slots next to each other , like plates side by side, may end up with a fine dampness left on the surface. There is no feeling that the dishes have been thoroughly washed and sanitized in any way. And all of this poor performance takes at least 2 hours or more to finish. When opening the door to empty the finished load, water always drips out of the vent slot on the upper left door corner, and sometimes out of a lower corner. So every day requires wiping the wet drips off the floor. The dishes always need hand towel drying. Just emptying the dishwasher has become a dreaded chore. The dishes have no sparkle or clean look to them. I've never been so disappointed in an appliance in my life.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 747220.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great dishwasher
on July 9, 2025
Posted by: Beth2028
[This review was collected as part of a promotion.] We needed a new dishwasher and were very interested in the 3rd shelf. It has performed better than we expected and we are very pleased with our purchase.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very disappointed
on July 10, 2025
Posted by: fms3g
[This review was collected as part of a promotion.] I bought this dishwasher over a month ago and haven't been able to use it. After running a cycle to just clean the dishwasher after installation, the latch on the door will not close. The latch has been replaced but after running a test cycle the latch will not close again. New door hinges have been ordered and will be installed next week. We will see if that takes care of the problem. Something wrong with this appliance that after running it through a cycle the latch won't close but it did close before running a cycle.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 11, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 750435
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent value.
on July 11, 2025
Posted by: Dmizo
[This review was collected as part of a promotion.] This dishwasher offers the third rack which is new for me and allows a place for flat items and extra glasses which is nice.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it!
on July 11, 2025
Posted by: Jpandes
[This review was collected as part of a promotion.] We love our new kitchenaid dishwasher. It cleans and dries better than the Bosch dishwasher that it replaced.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Worth the money
on July 20, 2025
Posted by: Alimy
[This review was collected as part of a promotion.] It's quiet and easy to use. I love the top rack. I with the post were laid out a little different and the bottom rack had a better stopper. All the dishes fall over if you pull it out too fast.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome features
on July 25, 2025
Posted by: Theresa25
[This review was collected as part of a promotion.] I love my dishwasher it’s so quiet I can run it while I sit and watch tv nearby. The third rack is so nice for special items. And this dishwasher seems to have so much more room than our old one and we haven’t even had to adjust the racks yet which is also a nice feature. The fact that the silverware rack has slots large enough to actually accommodate our silverware is a bonus, we had to remove that part on our last dishwasher since the slots were so small. We are very pleased with our purchase and hope it lasts for years just like our refrigerator
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on July 25, 2025
Posted by: Pg111957
[This review was collected as part of a promotion.] Quiet, quick clean setting works great. We rinse all dishes
Written by a customer while visiting kitchenaid.com