Customer reviews from BISSELL Homecare
BISSELL - CrossWave OmniFind All-in-One Multi-Surface Cleaner - Black/Titanium
Average customer rating
4.1
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
26
4 Stars
19
3 Stars
2
2 Stars
3
1 Star
4
83%of customers recommend this product.
(
45 out of
54)
Customer Reviews for BISSELL - CrossWave OmniFind All-in-One Multi-Surface Cleaner - Black/Titanium
Customer Rating
2
NOT GOOD FOR WET CLEANING AT ALL !!
on September 15, 2025
Posted by: Nicole
from Escondido, California
Gender:Female
I used to have the crosswave petpro the purple one. And I MISS IT. I had it for almost 5 years and donated it when I moved states. Target only had this one and it just doesn't do as well. So disappointed. Sure the light shows every pet hair. But it doesn't always pick it up. I literally kill the battery trying to do all the floors because I have to go over them so many times. I have a German shepherd. Also I have to sweep before I even use it because it doesn't do under cabinets well or corners well.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, September 16, 2025
Thanks for your honest feedback, Nicole. It sounds like switching from a corded machine to a cordless one has impacted your cleaning routine—especially with a high-shedding pup like a German Shepherd. Corded models like the CrossWave® Pet Pro often offer more consistent power for longer cleaning sessions. If you'd like help finding a BISSELL machine that better suits your needs, our team is happy to assist at https://support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Junk
on September 17, 2025
Posted by: KJ
This thing is junk. Works poorly as both a mop and vacuum.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, September 18, 2025
Hi KJ, thank you for sharing your experience with the CrossWave® OmniFind™. We're really sorry to hear it hasn’t met your expectations as a mop or vacuum. That’s definitely not the experience we want for our customers. Sometimes performance issues can be resolved with a quick cleaning of the brush roll or filter—our support site has helpful guides for that. If you'd like personalized help, please reach out to us at https://support.bissell.com. We're here to make it right!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Not worth the price!
on October 1, 2025
Posted by: Kelly
from Marquette, MI
Gender:Female
I use this vacuum on both carpet and hardwood floors. It doesn't pick up all the dirt off the carpet even with multiple passes. It doesn't get close to the edge of the wall from the front or the side so at least 1 inch is left dirty and dry. It will leave dirt/dust clumps as you are mopping. It is nice that you can vacuum and mop at the same time but often leaves dirty streaks on the floor. I wanted to replace another vacuum but now I have to use both so it hasn't made cleaning any easier! I wish I could return it.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Will, BISSELL Consumer Care, October 2, 2025
We appreciate your feedback! Please reach out to our Consumer Care team at https://support.bissell.com so we can assist you directly.
Written by a customer while visiting BISSELL Homecare
Posted by: Jean
from Ramsey, Minnesota
Verified Purchase:Yes
Easy to use. Cleans great! Lightweight and I had plenty of time to do my floors.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Do not buy this terrible machine
on December 9, 2025
Posted by: ah
from 16325 W Hwy 318
Gender:Female
worse bissell product ever ill give you mine dont waste your money
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Will, BISSELL Consumer Care, December 11, 2025
This is certainly not the experience we want! Please contact us at support.bissell.com so we can help!
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
DONT BUY!!!
on December 14, 2025
Posted by: tristin
HORRIBLE PRODUCT. I BOUGHT THIS LESS THAN A YEAR AGO AND ITS ALREADY BROKEN. IT JUST LEAVES DISGUSTING WATER ALL OVER THE GROUND. DO NOT BUY
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Will, BISSELL Consumer Care, December 15, 2025
Thank you for the feedback Tristin, this is not what we are going for! Sounds like it may be a suction issue. Please reach out to us at support.bissell.com so we can help!
Written by a customer while visiting BISSELL Homecare