Customer reviews from govee.com
Govee - Outdoor 500 Lumens Wi-Fi Smart LED Wall Light - Multi
Average customer rating
4.5
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
70
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
6
87%of customers recommend this product.
(
40 out of
46)
Customer Reviews for Govee - Outdoor 500 Lumens Wi-Fi Smart LED Wall Light - Multi
Customer Rating
5
Love the lights. Ordered more but…
on September 3, 2024
Posted by: Doug Stroud
from Virginia Beach, Virginia, United States
Getting them recognized by the app was a bit of a challenge. Apparently the app needs location enabled but that step (to me) was not clearly stated in the manual. Once I did that everything worked. Not sure why a light on the back of my house needs location services on but apparently it does.
Written by a customer while visiting govee.com
Customer Rating
1
looking lightshshjsjsjshdbdhjdjshs, expensive and difficult to return.
on September 3, 2024
Posted by: JEREMY CRESSWELL
from Pompano Beach, Florida, United States
The lights I ordered were smaller and poorer quality than expected. The return set up is purposely difficult. I guess they have to go via freight forwarding company back to China where they should have stayed.
Written by a customer while visiting govee.com
Customer Rating
2
Not what I imagined
on September 3, 2024
Posted by: Customer
from Virginia Beach, Virginia, United States
The lights were easy to install, however, when motion is activated, the lights stay on and go back to default color. Then the lights never return to the other color or shut off light other motion detection lights. I was going to send the lights back but then I had to pay for shipping.
Response from govee.comBy Govee, September 3, 2024
Hi there,
Thank you for your feedback on the Govee Outdoor Wall Light. We apologize that the product did not meet your expectations. We understand that the motion activation feature is not working as expected and we would be happy to assist you with troubleshooting or a replacement. Please reach out to our customer service team and we will do our best to resolve the issue for you. Thank you for bringing this to our attention.
Sincerely,
The Govee Team
Thank you for your feedback on the Govee Outdoor Wall Light. We apologize that the product did not meet your expectations. We understand that the motion activation feature is not working as expected and we would be happy to assist you with troubleshooting or a replacement. Please reach out to our customer service team and we will do our best to resolve the issue for you. Thank you for bringing this to our attention.
Sincerely,
The Govee Team
Written by a customer while visiting govee.com
Customer Rating
3
Very disappointed
on December 2, 2024
Posted by: Daisy
Not thrilled with these lights. I have this for 3 days. I bought as a Black Friday deal and they are not that great for the price. The reviews were positive and convinced me it was a great product. The timer doesn’t work. The look is ok, not what I expected with the colors. The Goover app is very difficult to use, not intuitive at all. The size is also not so big to place on the garage frames. Also, the need for calking around the fixture makes it not practical at all. I don not recommend this product.
No, I would not recommend this to a friend.
Response from govee.comBy Govee, Govee Support, January 8, 2025
Dear Customer,
Thank you for sharing your concerns with Govee. We truly value your words and are committed to ensuring your satisfaction with our products.
Please feel free to reach out to us at support@govee.com anytime. Govee takes full responsibility for the quality of our products, and we sincerely hope you’ll give us the opportunity to resolve your issue.
Looking forward to assisting you further!
Best regards,
Govee Customer Support
Thank you for sharing your concerns with Govee. We truly value your words and are committed to ensuring your satisfaction with our products.
Please feel free to reach out to us at support@govee.com anytime. Govee takes full responsibility for the quality of our products, and we sincerely hope you’ll give us the opportunity to resolve your issue.
Looking forward to assisting you further!
Best regards,
Govee Customer Support
Written by a customer while visiting govee.com
Posted by: Clipper
Verified Purchase:Yes
Emailed support no word 3 weeks
No, I would not recommend this to a friend.
Response from govee.comBy Govee Support Team, March 4, 2025
I'm so sorry for your inconvenience. We will continue to improve our service quality. Please feel free to reach out to us if you have any problems. Email:support@govee.com
Written by a customer while visiting govee.com
Customer Rating
1
Can’t set lights on/off at sunset or sunrise
on February 21, 2025
Posted by: anthony
The app is horrible. you want your lights to turn on at sunset? Maybe turnoff at sunrise? No chance….Of all of the simplest features, they have not figured out how to let you turn on your lights at sunset.
This is a BASIC feature that govee still has not incorporated. Very little care for user experience.
This is a BASIC feature that govee still has not incorporated. Very little care for user experience.
No, I would not recommend this to a friend.
Response from govee.comBy Govee, Govee support, March 4, 2025
You can contact our customer service department for guidance on this issue.
Email: support@govee.com
Email: support@govee.com
Written by a customer while visiting govee.com
Customer Rating
5
Govee wall outdoor light
on September 3, 2024
Posted by: Bshaw
from New York, New York, United States
Great light easy to install syncs well with the app, I now have 5!!!
Written by a customer while visiting govee.com
Customer Rating
5
Great addition
on September 3, 2024
Posted by: Anonymous
from Meridian, Idaho, United States
These pair fantastic with the trim lights we installed last year. They produce a crazy amount of light if you have them on the bright white setting. Super fun! Kids and wife love them. Easy to install and set up.
Written by a customer while visiting govee.com