Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.9
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
14
4 Stars
3
3 Stars
0
2 Stars
2
1 Star
4
75%of customers recommend this product.
(
12 out of
16)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
2
A Tangle Machine
on July 12, 2026
Posted by: KRComb
This washer tangles clothes like I have never seen before in all my 40 years of clothes washers. I attempted all settings and still the bottom agitator or the tub cycles bind up pants, long sleeve shirts. Also, the accompanying dryer is not effective either. It does not dry well or detangle
Response from geappliances.comBy GE Appliances, July 14, 2026
We'd like to assist with your loads getting tangled in your washer. Let's make sure the clothes are being sorted and loaded properly. You may want to avoid mixing lighter clothes with heavier items or overloading the washer. Check out the following article for more helpful tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17342
If the clothes continue to get tangled, you can schedule an appointment with one of our Bodewell technicians by calling 1-833
4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
As far as your dryer, we recommend referring to the information here for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If the clothes continue to get tangled, you can schedule an appointment with one of our Bodewell technicians by calling 1-833
4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
As far as your dryer, we recommend referring to the information here for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice, but difficult drawer removal
on May 20, 2026
Posted by: Katie3049
from Evans, GA
Love the color, capacity and efficiency, but the dispenser drawer is incredibly difficult to remove. Already broke after the first attempt. Difficult fix as well, since it was the track that broke not the drawer. Also the drawers do not fully drain so thick residue from detergents and stuff just sit in there. I’ve only had it a couple months so I’m sure it’s not just so dirty that it can’t drain properly, other than those complaints I do like it.
Features
3
Performance
5
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Tub balance is a major problem
on May 4, 2026
Posted by: my3cents
I appreciate the options & features of this appliance. However, a MAJOR hiccup is that the tub balancing mechanism is very problematic for anything of significant size/weight or even washing just a few small items. The unit is EASILY & FREQUENTLY off balance - it shakes & rattles & moves across my laundry room floor, then goes into pause mode when the soaking wet (sometimes very heavy - envision comforters, coats, towels) have to be manually redistributed/positioned in the tub. It is a very annoying & a too often occurring event.
Response from geappliances.comBy Sarah, GE_Appliances, May 6, 2026
We’re glad to hear you appreciate the washer’s features and options, and we’d like to address the issue you’re having with the unit becoming unbalanced. We recommend ensuring the washer itself is balanced; the leveling legs can be adjusted if needed. We also suggest ensuring the washer isn’t underloaded or overloaded, and items are loaded evenly and loosely around the outside of the basket.
If you aren’t able to solve the issue with the washer becoming unbalanced and think it’s not working as designed, our Bodewell service team can be reached at 1-833-426-3393. An appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service. A technician would be glad to examine the washer.
If you aren’t able to solve the issue with the washer becoming unbalanced and think it’s not working as designed, our Bodewell service team can be reached at 1-833-426-3393. An appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service. A technician would be glad to examine the washer.
Written by a customer while visiting geappliances.com
Customer Rating
1
Regret
on March 22, 2026
Posted by: WorthlessInEveryWay
Worst washer ever purchased. Can't even use all the features unless I download an app... Instant 2 thumbs down. Clothes regularly still come out dirty. Machine is barely able to balance itself when spinning, causing more electricity and water costs. WISH I HAD NEVER PURCHASED!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, March 25, 2026
We'd like to assist with your washer's cleaning performance and out of balance occurrences. Make sure to only use high-efficiency detergent and follow the manufacturer’s recommended amount for your load to ensure the best cleaning performance. Also, you'll want to loosely load the clothing into the washer basket around of the outside of the basket. Compacting the load can lead to poor cleaning performance.
It’s extremely important that the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. This will help to reduce out of balance occurrences during the cycle. Additionally, it’s important that the tub is loaded evenly, with the weight of the load equally distributed. Unbalanced loads can cause out of balance occurrences. You can find instructions on proper loading, leveling, and additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
It’s extremely important that the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. This will help to reduce out of balance occurrences during the cycle. Additionally, it’s important that the tub is loaded evenly, with the weight of the load equally distributed. Unbalanced loads can cause out of balance occurrences. You can find instructions on proper loading, leveling, and additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
Written by a customer while visiting geappliances.com
Customer Rating
5
Extra large capacity
on March 17, 2026
Posted by: Little North
We love the large capacity and agitator action that can flex from small to extra large loads. The wash options meet our diverse needs including bulky blanket to delicate fabrics.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Dianna, GE_Appliances, March 26, 2026
We're happy to hear you are loving the larger capacity on your new washer, and it’s been easily washing your larger loads! This unit has had really great reviews, and customers are loving Adaptive Smart dispense feature that saves you time since the dispenser holds detergent for up to 32 loads. We know you’ll be impressed with it for many years!
Written by a customer while visiting geappliances.com
Customer Rating
1
A PIECE OF JUNK
on February 17, 2026
Posted by: JUNK MACHINE
THIS WASHER IS IMPOSSIBLE TO EVEN START! I HAVE TO FINEAGLE WITH IT FOR A LONG TIME TO (MAGICALLY!) GET IT TO START. I AM SICK OF THIS. PLEASE TAKE THIS APPLIANCE BACK SO I CAN BUY A BRAND THAT ACTUALLY STARTS! (CAN'T FIND MODEL ON FRONT OF MACHINE ANDCN'T GET TO THE BACK!)
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 18, 2026
We're sorry to hear about your washer not starting. We recommend trying out an electronic reset, which can be done by unplugging the power cord for 2-3 minutes, then plugging it back in.
If the reset didn't provide helpful, we suggest scheduling an appointment with our Bodewell service team. To make an appointment with one of our Bodewell technicians, please call 1-833-426-3393 or visit this site: https://www.bodewell.com/schedule-repair-service.
If the reset didn't provide helpful, we suggest scheduling an appointment with our Bodewell service team. To make an appointment with one of our Bodewell technicians, please call 1-833-426-3393 or visit this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Washer
on January 1, 2026
Posted by: Ddpr
[This review was collected as part of a promotion.] The GE Profile ENERGY STAR® 5.3 cu. ft. washer looks and works great. It has a large enough capacity for our household. Plenty of features on this washer. Definitely recommend
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Adrian, GE_Appliances, January 29, 2026
This beautiful washer does have a large capacity that will accommodate for larger items. This washer has a Smart Flex Dispenser that we are sure you'll enjoy. This feature will automatically add detergent to the wash, eliminating the need to add detergent for each load. We are happy that you have found a washer that meets your needs, and we are confident that it will serve you well.
Written by a customer while visiting geappliances.com
Customer Rating
5
Space Space Space
on September 9, 2025
Posted by: Familia Navarrete
from California
[This review was collected as part of a promotion.] I am so happy with my new washer and dryer! It's perfect for my big puffy blanket it has sooo much space.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com