Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.7
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
17
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
8
61%of customers recommend this product.
(
11 out of
18)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
5
Really quiet with cool features
on October 31, 2024
Posted by: areallyuniquenickname
[This review was collected as part of a promotion.] This is a really nice washer and a noticeable upgrade from my 600 series that I was using before. It's quiet and handles everything we can throw at it. We have a lot of pets, so we're running this thing constantly and I forget it's even running until I get the notification from the SmartHQ app that it's finished. The new Laundry Assistant in the app is really cool and tells me how to get all kinds of stains out and even sets my washer to the right cycle for my clothes!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great choice
on November 1, 2024
Posted by: Desi7
from Louisville,KY
[This review was collected as part of a promotion.] In love with this washer! From the sleek look to the time of cycles. There are so many options to meet your washing needs in style. On top of that the bigger tub allows good portioned washes in less than an hour cycles for my family of 5. I also enjoy being able to look in on my wash with the glass lid.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on November 2, 2024
Posted by: GEnope2
Worst washing machine, top load spin cycle is loud, doesn’t balance and clothes are left sopping wet.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, November 4, 2024
We want to assist you with the sound level of your washer and the unbalanced loads. It is important that you distribute the clothes evenly and sort them before loading the cycle. If you are getting unbalanced loads, please refer to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
You can also find information on normal sounds the washer may make and their causes here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
We recommend viewing the troubleshooting for wet clothes at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289
If the troubleshooting does not resolve the issue, please schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
You can also find information on normal sounds the washer may make and their causes here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
We recommend viewing the troubleshooting for wet clothes at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289
If the troubleshooting does not resolve the issue, please schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Loud!
on November 12, 2024
Posted by: WimKoolsey
from Henderson. NV
Washer is extremely loud. It also gets off balance and walks very easily.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Vikki, GE_Appliances, November 14, 2024
We share your concerns and encourage you to review Page 22, Step 7 of the Owner's Manual to check to be sure your washer is still level. You can copy and paste the following URL to your browser to review - https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf -- If the issues persist, please call Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated under the terms of your warranty. We're confident they can help.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features and Price
on December 29, 2024
Posted by: CB3SASSY
from Virginia Beach, VA
Great purchase with the GE Profile Washer with Smarter Wash Technology and Adaptive Smart Dispense and has was a 5.4 Capacity tub. Like the features for washing different items and the dispenser for the Tide Pods
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great top load washer
on November 4, 2024
Posted by: Bob2006
[This review was collected as part of a promotion.] Great performance and great looking product. Super large capacity!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great machine!
on December 7, 2024
Posted by: AshernPixie
We just got it and already love it! Our clothes get clean, they don’t bunch up, and no problems at all with any of the features in the app
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Very Loud for a Smart technology washer.
on January 30, 2025
Posted by: Dee1972
from Michigan
Just purchased this washer and I'm not impressed. It is very loud and doesn't seem to be anything remarkable for the price that they charged. I was hoping that this model had the smart link where the dryer detects the proper settings from the washer but it does not. For the cost I would expect it to have all of the bells and whistles. As far as cleaning the laundry it's nothing special. My old washer which was an LG did a better job and was quieter and cost less. I had it for 12 years and decided to try this based on a recommendation. I hope I won't be disappointed but after reading several negative reviews I'm worried. Time will tell. Pros would be the smart dispense and app that notify you when the wash is complete but that's about it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, February 3, 2025
We'd like to assist you with your washer. It is normal for the unit to make sounds while in agitation. Please refer to the article below for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
Your comments regarding the unit are extremely important to us and will be considered by our product design team for review.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
Your comments regarding the unit are extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com