Customer reviews from https://www.asus.com
ASUS - ROG Harpe Ace Aim Lab Edition Ultralight Wireless Optical Gaming Mouse with ROG SpeedNova Wireless Technology - Wireless - White
Average customer rating
4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for ASUS - ROG Harpe Ace Aim Lab Edition Ultralight Wireless Optical Gaming Mouse with ROG SpeedNova Wireless Technology - Wireless - White
Posted by: Nathan
Frequency of use:Daily
Verified Purchase:Yes
Reason why I rated three stars is because the mouse itself is fine it's just the soft ware for it aka armoury crate doesn't work for it. For instance when I try to go into my devices(mouse) in armoury crate it just says Asus service are currently busy and you will have to wait in which after five minutes it just says error. I have searched how to fix this issue and have found a lot of people with this issue with no round about solutions.
Response from https://www.asus.comBy CLM, July 22, 2026
Dear Nathan,
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing issues with the Armoury Crate utility software when accessing the mouse. To resolve this, ensure your PC is running the most current version of Armoury Crate posted at: https://armoury-crate.com/. Perform a hardware resert by holding down the Left Click, Right Click, Scroll Wheel, and DPI Button simultaneously for 3 seconds. The scroll wheel LED will flash green to indicate the reset is complete. Before doing this, ensure your mouse is diconnected from your PC or in wired mode.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing issues with the Armoury Crate utility software when accessing the mouse. To resolve this, ensure your PC is running the most current version of Armoury Crate posted at: https://armoury-crate.com/. Perform a hardware resert by holding down the Left Click, Right Click, Scroll Wheel, and DPI Button simultaneously for 3 seconds. The scroll wheel LED will flash green to indicate the reset is complete. Before doing this, ensure your mouse is diconnected from your PC or in wired mode.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Rran
Frequency of use:Daily
Verified Purchase:Yes
Super light and responsive. Fits well if a tad too large
Written by a customer while visiting https://www.asus.com
Posted by: gohans
Frequency of use:Daily
Verified Purchase:Yes
Awesome mouse I've ever used, accurate, feels great in my hand, battery life is superb!!!
Written by a customer while visiting https://www.asus.com
Posted by: Saint Steven
Verified Purchase:Yes
Great response time. Smooth and precise. Perfect response to much touch every time.
Written by a customer while visiting https://www.asus.com
Posted by: Ziming Ren
Frequency of use:Daily
Verified Purchase:Yes
I have used GPW and G 502, but this is the best game mouse that I ever used
Written by a customer while visiting https://www.asus.com
Posted by: Mingkun Shi
Frequency of use:Daily
Verified Purchase:Yes
Bluetooth and 2.4GHz not working and didn’t able to upgrade firmware
Response from https://www.asus.comBy CLM, October 17, 2024
Dear Mingkun Shi,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2410022653-0001] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2410022653-0001] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Kdizzlefashizzle
Frequency of use:Daily
Verified Purchase:Yes
I've been scouting this mouse for a while and I figured it was about time to make the jump from my steels series rival 3 wireless. This mouse is super lightweight and steady. I love that its also a collab with aimlabs which makes it more valuable to me.
Written by a customer while visiting https://www.asus.com