Customer reviews from https://www.asus.com
ASUS - ROG Zephyrus G16 16" OLED 240Hz Gaming Laptop - Copilot+ PC - AMD Ryzen AI 9 HX 370 - 32GB Memory - RTX 4070 - 1TB SSD - Eclipse Gray
Average customer rating
3.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
0
3 Stars
1
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1
1 Star
1
Customer Reviews for ASUS - ROG Zephyrus G16 16" OLED 240Hz Gaming Laptop - Copilot+ PC - AMD Ryzen AI 9 HX 370 - 32GB Memory - RTX 4070 - 1TB SSD - Eclipse Gray
Posted by: phwelo
Verified Purchase:Yes
windows update broke wifi which left me stuck until i replaced the wifi card with an intel one. not that fast so far either haha
Response from https://www.asus.comBy CLM, May 1, 2025
Dear Phwelo,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing issues with Windows update and system speed or performance. To resolve the issue, if the WIFI broke after a windows update, try to update the WIFI and chipset drivers. If problem persists, perform a factory reset. For helpful tips on how to reset this laptop to factory settings, please visit our Product Support page at: https://www.asus.com/us/support/faq/1013063/ . To resolve the system speed or performance issue, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2024-ga605/helpdesk_download/ . Additionally, if you are playing these games online, please ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing issues with Windows update and system speed or performance. To resolve the issue, if the WIFI broke after a windows update, try to update the WIFI and chipset drivers. If problem persists, perform a factory reset. For helpful tips on how to reset this laptop to factory settings, please visit our Product Support page at: https://www.asus.com/us/support/faq/1013063/ . To resolve the system speed or performance issue, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2024-ga605/helpdesk_download/ . Additionally, if you are playing these games online, please ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Brian Leftovers
Frequency of use:Daily
Verified Purchase:Yes
It’s so pretty. It runs so smoothly. Incredibly quiet to be honest. I never want another laptop
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Wonderful foray into the portable gaming world
on February 23, 2025
Posted by: Mitch M.
Frequency of use:Daily
Verified Purchase:Yes
Laptop delivers in design, performance and expectations. It’s a beauty to behold and performs according to specs.
Written by a customer while visiting https://www.asus.com
Posted by: In NC
Frequency of use:Daily
Verified Purchase:Yes
Laptop came with a no working HDMI port. I have had to buy an HDMI adapter to USB C to get the second monitor to work with the new laptop. I hope to get Technical support to fix or replace laptop
Response from https://www.asus.comBy CLM, March 27, 2025
Dear In NC,
Thank you for your comment.
We certainly understand your disappointment with the laptop and the inconvenience this may have caused if the HDMI port is not working. To resolve this issue, if an external monitor is not outputting video signal, check if a compatible and working video cable is being used, check inside Windows Display Properties your external monitor is being detected and selected correctly, and check inside the monitor's OSD menu if HDMI is selected as your input source. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment with the laptop and the inconvenience this may have caused if the HDMI port is not working. To resolve this issue, if an external monitor is not outputting video signal, check if a compatible and working video cable is being used, check inside Windows Display Properties your external monitor is being detected and selected correctly, and check inside the monitor's OSD menu if HDMI is selected as your input source. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: JS9703
Verified Purchase:Yes
Fantastic laptop. Powerful, understated styling (though can be flashy if you like) and it has the hardware to outperform a comparable MacBook Pro. In fact, I needed an x86 machine that would perform as good or better than a new MacBook Pro M4 max. This is it. The speakers are even better than anything Apple provides. Very happy with this purchase.
Written by a customer while visiting https://www.asus.com
Posted by: TTFN
Verified Purchase:Yes
Installed updates, it worked fine for about an hour, until I opened armory crate. After opening armory crate, the wifi stopped working, not even being able to see networks at all. Rebooting or uninstalling the wifi card and scanning for hardware changes would get it to work for about 30 seconds, at which point it would fail again. I uninstalled armory crate, then tried the asus diagnostics. After three or four times it seemed to fix it and, fingers cross, stay fixed. Completely unacceptable for a device that costs this much
Response from https://www.asus.comBy CLM, March 28, 2025
Dear TTFN,
Thank you for reaching out.
We certainly understand your concern about the Armoury Crate utility software and the inconvenience this may have caused. This utility software doesn't cause issues running it in Windows 11, just ensure you are running the most current version posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We certainly understand your concern about the Armoury Crate utility software and the inconvenience this may have caused. This utility software doesn't cause issues running it in Windows 11, just ensure you are running the most current version posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com