Customer reviews from https://www.asus.com
ASUS - ROG Zephyrus G16 16" OLED 240Hz Gaming Laptop - Copilot+ PC - AMD Ryzen AI 9 HX 370 - 32GB Memory - RTX 4060 - 1TB SSD - Platinum White
Average customer rating
4
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for ASUS - ROG Zephyrus G16 16" OLED 240Hz Gaming Laptop - Copilot+ PC - AMD Ryzen AI 9 HX 370 - 32GB Memory - RTX 4060 - 1TB SSD - Platinum White
Posted by: ayexjenn
Verified Purchase:Yes
Purchased it on Feb 7th and got it on Feb 10th the laptop and started to set it up. When I started the required updates and it restarted, it no longer wanted to connect to wifi. Took it to geek squad Feb 11th and they said everything was good, but was not reading the wifi and advised us to return or exchange the product due to it being defective. So, I had to return it.
Response from https://www.asus.comBy CLM, March 21, 2025
Dear Ajexjenn,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if the WIFI stop connecting after an update. To resolve the issue, please check if WIFI is enabled, it is still connected to your WIFI network and check if internet service is working properly. If these were checked working, please perform a System Restoret to revert the system to the last known good configuration when the WIFI is working properly. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product. Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if the WIFI stop connecting after an update. To resolve the issue, please check if WIFI is enabled, it is still connected to your WIFI network and check if internet service is working properly. If these were checked working, please perform a System Restoret to revert the system to the last known good configuration when the WIFI is working properly. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product. Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: niran89
Frequency of use:Daily
Verified Purchase:Yes
I'm shock my batteries are not lasting longer than i expected. and the heat from the laptop makes it hard to use the computer on my lap
Written by a customer while visiting https://www.asus.com
Posted by: Heimbk1
Frequency of use:Daily
Verified Purchase:Yes
I have only had the laptop for a few weeks but so far it's been great! I have used it for work and gaming, both worked fine. I like the fact that for basically everything except gaming the fans are silent.
Written by a customer while visiting https://www.asus.com
Posted by: DudeGuyMcFriendly
Frequency of use:Daily
Verified Purchase:Yes
Absolutely an amazing piece of hardware. Such a sleek and sexy design. The complexity and utter attention given to this laptop is unbelievable. Even though this is my first ever gaming laptop, this thing is crazy! Highly recommend purchasing
Written by a customer while visiting https://www.asus.com