Customer reviews from cafeappliances.com
Caf - 1.7 Cu. Ft. Convection Built-In Microwave with Sensor Cooking - Stainless Steel
Average customer rating
3.2
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
5
4 Stars
0
3 Stars
1
2 Stars
2
1 Star
3
17%of customers recommend this product.
(
1 out of
6)
Customer Reviews for Caf - 1.7 Cu. Ft. Convection Built-In Microwave with Sensor Cooking - Stainless Steel
Customer Rating
2
Many Features but Many Flaws
on December 1, 2024
Posted by: klep
from Pittsford, NY
Overall, this would be an excellent microwave with many additional features, were it not for some key fundamental flaws. Specifically, from most-irritating to least-irritating:
1) Sometimes the display stops responding to touches. It's not locked, and the oven itself continues to work. The display even updates, but you can't cancel or go back or do *anything* without flipping the circuit breaker to reset the whole thing. This happened while making Thanksgiving dinner and was a major bummer. It has happened twice in the last 6 months.
2) The UI, when it works, requires a lot more interaction than necessary. Cooking a sweet potato requires going through 6 or 7 different menus, none of which have defaults -- you have to tap every option. Even saying you want to warm something up results in a million questions -- what do you want to warm? do you want me to determine when it's done warming automatically? Are you ready to start?
3) Even once you get through all the menus including inputting the weight of your food, I've found that the oven isn't very good at accurately cooking the item you specified. It can cook a sweet potato in 5 minutes? That's amazing right up until you put a fork in the sweet potato and realize you need to run through those menus 3 more times to do it over again.
4) The various heating modes are really cool, and I like that they work together, but switching the glass microwave tray for the metal tray when using non-microwave modes is a drag. The trays don't even "click" in very well so you end up with a misaligned tray and you have to stop cooking to realign it.
While I like the appearance of this product line, and we have it throughout our kitchen, I'm annoyed that any product could leave you in a bricked state where you can't even reset it without flipping a circuit breaker.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 16, 2024
We'd like to help out with the controls not responding. We recommend trying a full electronic reset, which can be done by shutting it off at the breaker for 2-3 minutes then powering it back on. If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
We're also going to forward your comments about the heating modes over to our product team to review. This will help us look for improvements and make our models even better.
We're also going to forward your comments about the heating modes over to our product team to review. This will help us look for improvements and make our models even better.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Very attractive, but I not my favorite
on January 20, 2025
Posted by: GEAD
from St George, Utah
To begin with, I typically don't complain too much about things. However, this oven is so expensive and I haven't found it to be my favorite. Granted, I have only used the microwave and the air fryer features. I've owned this oven for 6 months in our new home. I had similar issues as the previous review that there are so many steps to cook/microwave something. Perhaps I'm just used to a much more simple microwave. I've also had problems three times with the display locking, usually when going into Settings, and needed to power down at the circuit breaker.
Another complaint is the alert sound when the microwave is complete is extremely loud, even at the lowest setting. I found it to be an annoying tune. I wished there was an option for a simple beep when the food was complete, and truly a softer sound option. I haven't been successful customizing times for favorite beverages or foods. Keeping my fingers crossed that there is a settings update when features are improved.
Another complaint is the alert sound when the microwave is complete is extremely loud, even at the lowest setting. I found it to be an annoying tune. I wished there was an option for a simple beep when the food was complete, and truly a softer sound option. I haven't been successful customizing times for favorite beverages or foods. Keeping my fingers crossed that there is a settings update when features are improved.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, January 29, 2025
We know the importance of a new appliance being easy to use. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. If any assistance is ever needed with this unit, we'd be more than happy to help.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor User Interface Designs
on July 22, 2025
Posted by: GARH643
from Georgia
We really wanted to love the microwave more… Some things that would vastly improve ease of use would be a direct enter number pad (having to press four buttons and scroll to high microwave times is just annoying). Would love to have a built-in unit with a door that opens horizontally vs vertically. Also not ideal that you cannot turn off the turntable when using as an oven. Have been more annoyed than excited to navigate the combo unit features - feels like the utility fails to excel in either feature. Considering replacing with a basic microwave or switch to another brand built in combo unit.
All that aside, the unit does cook as expected. It’s just the journey getting there is overly complex and frustrating.
All that aside, the unit does cook as expected. It’s just the journey getting there is overly complex and frustrating.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 1, 2025
We will be passing your comments about the control panel, door swing, and turntable over to our product team to review. Thank you again for taking time to share your review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
POOR EXCUSE FOR AN AIR FRYER.
on December 15, 2024
Posted by: Dr CJB
If you're considering this Cafe microwave for the air fryer feature, DON'T!!! It takes three-times as long as the standalone models. For example: 24 minutes to airfry two hotdogs. Nice microwave. But dont be fooled, air fryer it is not!!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, December 27, 2024
We'd like to assist you with your built-in microwave oven. This unit does not offer an air fry feature. We recommend referring to the owner's manual for information on other features this model does offer. Here is the link:
https://products-salsify.geappliances.com/image/upload/s--IAZV6qD4--/fpzrdhp6q72qdarj0c17.pdf?_ga=2.197697002.475200053.1735309002-132335501.1644413847&_gac=1.41028374.1731700428.EAIaIQobChMI-aaG5I7fiQMV5Hd_AB28cBEyEAAYASAAEgLcxPD_BwE
https://products-salsify.geappliances.com/image/upload/s--IAZV6qD4--/fpzrdhp6q72qdarj0c17.pdf?_ga=2.197697002.475200053.1735309002-132335501.1644413847&_gac=1.41028374.1731700428.EAIaIQobChMI-aaG5I7fiQMV5Hd_AB28cBEyEAAYASAAEgLcxPD_BwE
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love this appliance!
on December 3, 2024
Posted by: Fashion
Love this microwave oven!! Most used appliance in the kitchen…it’s like a magic box that cooks everything perfect!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
great
on March 23, 2025
Posted by: george4879
from connecticut
best built in i ever had the rest of my appliances will all be cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Awesome appliance
on April 25, 2025
Posted by: Boppy2018
from Florida
Love my GE CAFE microwave. Looks beautiful and fits perfectly. Easy visual touchscreen, door handle easy to grip and super sturdy. I’m a cafe owner from now on!
I would recommend this to a friend!
Response from cafeappliances.comBy Kyle, Cafe_Appliances, May 3, 2025
We are thrilled to hear that you love your new Cafe built-in microwave/convection oven! This model offers oven-quality results in mere minutes with a fast cook setting that combines convection and microwave cooking technology. The steam cook option simplifies the entire process of cooking fresh vegetables and rice. Thank you for choosing Cafe appliances for your home!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Nice looking oven and happy with performance.
on October 29, 2025
Posted by: JennyWren
[This review was collected as part of a promotion.] We appreciate the style of this oven and its ability to be a convection oven as well as a microwave. I do not want appliances cluttering my countertops. This microwave is powerful and the controls are easy to use. The height is limited but width is larger than our built-in m/w. We are happy with the function and the look
Written by a customer while visiting cafeappliances.com