Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - White
Average customer rating
4.2
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
120
4 Stars
56
3 Stars
34
2 Stars
10
1 Star
8
79%of customers recommend this product.
(
100 out of
127)
Customer Reviews for Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - White
Customer Rating
5
Satisfied buy
on May 1, 2025
Posted by: Sutella
from Los Angeles
[This review was collected as part of a promotion.] I purchased a French door bottom freezer a month ago, and I am quite pleased with it. The increased visibility and brighter interior lighting make it much easier to find items.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great interior and exterior design
on May 16, 2025
Posted by: Bobo the Clown
from Ore
[This review was collected as part of a promotion.] Bought a month ago and love it! So happy we went with the counter depth. Looks great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Refrigerator
on June 4, 2025
Posted by: Cottontop
from Texas
[This review was collected as part of a promotion.] Really too soon to know. Somewhat noisy but not a problem. Ice cubes clump together and ice falls out the back of the bin when opening. Other than those 2 things all is working as expected. Wish I could replace the white handles with stainless handles.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Buy
on July 3, 2025
Posted by: MJD314
from Cleveland, Ohio
[This review was collected as part of a promotion.] I have used the refrigerator for one month and it works well. My only complaint is that the you have to be watchful when closing the doors because they do not always close completely.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on July 16, 2025
Posted by: Michele
from RI
[This review was collected as part of a promotion.] The handles were installed on the refrigerator crooked and the appliance store I purchased it from said there is nothing they can do.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 16, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #752548
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #752548
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Solid appliance.
on September 5, 2025
Posted by: Pete 69
from SW Florida
[This review was collected as part of a promotion.] Replaced a 6 year old Bosch 800 Series that was pronounced not worth repairing.
I’ve had Whirlpool appliances before and was very satisfied, so back to Whirlpool.
I’ve had Whirlpool appliances before and was very satisfied, so back to Whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Needs improvement
on February 13, 2025
Posted by: LauraM
[This review was collected as part of a promotion.] I bought this about a month ago and am just ok with our puchase. It functions well, but is quite loud when the compressor is running. Also, the ice maker fills the drawer so full that ice will usually hit the ice maker depth rod and spill ice out, which is a feature that could be improved. All of the drawers don't seem to open like they are on their own tracks, but very loosly, which almost feels like something is broken, which is another feature that could be improved. The stainless steel finish, although fingerprint resistant has quite a grainy look compared to other stainless steel finishes which to me gives it a more industrial look.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 14, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6424ImN3s . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427ImN3v or Instagram http://spr.ly/6420ImN3I. When responding please include your contact information and reference Case # 676896.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6424ImN3s . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427ImN3v or Instagram http://spr.ly/6420ImN3I. When responding please include your contact information and reference Case # 676896.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Cubed Ice Misrepresentation
on February 25, 2025
Posted by: Renee
from Mobile, AL
Buyer BEWARE... if you are looking for CUBED Shaped Ice, this refrigerator makes CRESCENT shaped ice. I bought this item (WRFC2036RZ) based on Whirlpool stating online it FEATURED CUBED ICE. I called to see if they would replace the icemaker and was told they would not.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 3, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #685287.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #685287.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com