Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - White
Average customer rating
4.2
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
120
4 Stars
56
3 Stars
34
2 Stars
10
1 Star
8
79%of customers recommend this product.
(
100 out of
127)
Customer Reviews for Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - White
Customer Rating
3
Basic refrigerator, but has kept everything cold.
on March 16, 2026
Posted by: Maleak
from Memphis, TN
[This review was collected as part of a promotion.] I’ve had this refrigerator one month and it makes strange noises throughout the day/night. Whirlpool was going to charge me to come look at it because they said the gerbil/crying animal noises were normal sounds.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
36-Inch Wide Counter-Depth French Door
on March 17, 2026
Posted by: The new Frig
[This review was collected as part of a promotion.] We purchased this refrigerator 3 weeks ago and we are very happy with the product
We are very happy with the freezer on the bottom instead of the top. The shelving in unit is easily assessable because of the French doors and everything in the frig is at eye level and much larger then our old frig
We should have replaced our old frig years ago.
We are very happy with the freezer on the bottom instead of the top. The shelving in unit is easily assessable because of the French doors and everything in the frig is at eye level and much larger then our old frig
We should have replaced our old frig years ago.
Written by a customer while visiting whirlpool.com
Customer Rating
2
poor door alignment
on March 22, 2026
Posted by: 258jas
from york, pa
[This review was collected as part of a promotion.] Doors could not be aligned, and they were off by 1/4 inch. Local dealer brought in another unit to replace the original unit. Poor quality craftmanship out the factory.
second unit was aligned correctly.
Local independent dealer was great to work with
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938264.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938264.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Welcomed to our Kitchen
on March 24, 2026
Posted by: Ross83
from Rocklin ca
[This review was collected as part of a promotion.] Purchased to replace another manufacturers failure
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com