Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - White
Average customer rating
4.2
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
120
4 Stars
56
3 Stars
34
2 Stars
10
1 Star
8
79%of customers recommend this product.
(
100 out of
127)
Customer Reviews for Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - White
Customer Rating
5
After Seven Months....
on January 21, 2026
Posted by: Babs
from Colorado
[This review was collected as part of a promotion.] It took a lot of research to find a black refrigerator to meet my space requirements that did not have an upper deck freezer and no water dispenser in the door. I wanted a clean look and had no need for a water hook up at all. This one arrived and had an easy installation process. I've waited seven months before I provided a review because I wanted to be sure everything continued to work fine. I am pleased to report that this model is quiet, maintains proper temp, the alarms work fine and there is plenty of space to meet my needs. There is a little slippage with the drawers as they move back and forth, but not a big deal. For the price this was a great buy. I am happy with it and have referred this model to others.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great for organizing-see everything
on January 22, 2026
Posted by: Laura
from Lockport, Illinois
[This review was collected as part of a promotion.] Love the fridge/freezer. Everything is organized and I can see everything
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on January 31, 2026
Posted by: jani
[This review was collected as part of a promotion.] I love my new refrigerator with the inside water dispenser and ample room for condiments on door bins.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful refrig.
on February 3, 2026
Posted by: ricko
[This review was collected as part of a promotion.] We bought the refrig a month ago,. So far so good. We really think its a beautiful refrig, especially the handles. Good job Whirlpool!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Performance
on February 10, 2026
Posted by: Billy
from Anderson SC
[This review was collected as part of a promotion.] So for so good. Everything is good except the switch for the light in freezer sticks some and don't come on.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Still have room to improve
on February 15, 2026
Posted by: Clair
from Calgary Canada
[This review was collected as part of a promotion.] I have been using it few months, both fridge and freezer door are easy to not close properly, especially freezer. If freezer doesn’t have full of food inside, the door will be too light to close all the way.
Also the noise is loud.
Also the noise is loud.
Response from whirlpool.comBy Branded Team, Consumer Care, February 18, 2026
Hello!
We are so sorry to hear about your experience.
To help us investigate what happened and make things right, could you please send us a quick email with the following details?
Model number
Serial number
Your full address (including postal code)
Your Review ID #
Please email us at canadasocial@whirlpool.com when you have a moment.
Thank you so much for reaching out!
Warmly,
Teresa
We are so sorry to hear about your experience.
To help us investigate what happened and make things right, could you please send us a quick email with the following details?
Model number
Serial number
Your full address (including postal code)
Your Review ID #
Please email us at canadasocial@whirlpool.com when you have a moment.
Thank you so much for reaching out!
Warmly,
Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
4
3 door black refrigerator
on February 17, 2026
Posted by: DBD123
from Ajax ON
[This review was collected as part of a promotion.] Great fridge. Lots of variability on storage. Looks good, but doors can't be aligned perfectly as there is no adjustable hinge.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works well
on February 23, 2026
Posted by: None
[This review was collected as part of a promotion.] I have had it a week or so and am happy with it thus far
Written by a customer while visiting whirlpool.com