Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - White
Average customer rating
4.2
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
120
4 Stars
56
3 Stars
34
2 Stars
10
1 Star
8
79%of customers recommend this product.
(
100 out of
127)
Customer Reviews for Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - White
Customer Rating
4
Beautiful fridge that fills the space well.
on July 9, 2025
Posted by: Mvmerci
from Wildwood, MO
[This review was collected as part of a promotion.] This is a beautiful refrigerator. It is taking some getting used to, with one long deli drawer, less space inside the fridge and more in the doors, as well as what seems less space in the freezer. I will need to work with it. I am leaving town for a few days and have not given enough time to this new appliance. But it is very elegant and not very noisy, it fills the space well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Should have spent more money…
on July 9, 2025
Posted by: Just Another Customer
from New Jersey
[This review was collected as part of a promotion.] Bit of some buyers regret. Evidently I stepped down from a previously owned KitchenAid model purchased 19 years ago. So much on the new Whirlpool just seems cheaper made. The stainless steel does not wrap around the edges of the doors anymore. More plastic. Shelves are less robust, with no more edge lips to stop spills. No butter compartment or soda can door shelf. The “wide” deli drawer of my older 20 cu ft model held twice as much. This became very obvious when transferring its contents to this new unit. Less usable space seems everywhere, especially in the already tiny bottom drawer freezer. Vegi/fruit Bins have no air seals and way too much wobble due to poor support track design. And also disappointing is the lack of any, at least documented, improvements in the Energy Efficiency stats over almost 2 decades. Good news is that so far (1 week) it is very quiet. And the outside handles are beautiful.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the counter depth size
on July 10, 2025
Posted by: Tault
[This review was collected as part of a promotion.] So far, I really like the counter depth model that we purchased. It looks good in our kitchen and I love that I don’t have to crawl in to find the stuff in the back. All us working and we are pleased with our purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Fridge!
on July 10, 2025
Posted by: BBL128
from Buffalo, NY
[This review was collected as part of a promotion.] I bought this one to replace my 18 year old Amana that died. I decided to get a counter depth model this time so it wouldn't stick out as much. Didn't realize I would lose so much square footage with a few inches. The fridge space is fine, but the freezer space is quite small. The indoor water dispenser and ice maker work great. Still want to see if I can fit the rubber liners from the Amana door shelves in this one...they were a nice feature. This is my first stainless steel appliance and I love how it looks. Now to replace my other white appliances!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
ICEMAKER
on July 14, 2025
Posted by: PIZZA
[This review was collected as part of a promotion.] The icemaking feature is inadequate and it makes ice very, very slowly and I am disappointed with that feature. Has a few other features that I find are pretty small. I was restricted as to what size to purchase due to the opening for the refrigerator but those are the items that come to mind.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lots of storage!
on July 16, 2025
Posted by: shann1811
from NE Ohio
[This review was collected as part of a promotion.] So far no complaints or concerns! Lots of room & storage. Easy to clean, love this fridge!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 16, 2025
Posted by: Bob's Dad
[This review was collected as part of a promotion.] We needed a new fridge and this is great. I like the space-saving french doors. The filtered water is a nice bonus, without the lost space in the door like you get with an external spout.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Bad design
on July 19, 2025
Posted by: Flypig
from Southern California
[This review was collected as part of a promotion.] The design is awful! The water dispenser should have been on the right side. That way, you wouldn’t have to open both doors to get water. Plus the water filter should have been on the left side closer to the back since it hangs down. The light fixture hangs down too low. To move the shelves down you lose space that is already tight. I have to have a counter-depth refrigerator because of the design of my kitchen.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 21, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #754196.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #754196.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com