Customer reviews from whirlpool.com
Whirlpool - 24.7 Cu. Ft. French Door Refrigerator with Elevated Deli Drawer - White
Average customer rating
4.1
(471 Reviews)
Rating breakdown 471 reviews
5 Stars
223
4 Stars
130
3 Stars
64
2 Stars
28
1 Star
26
76%of customers recommend this product.
(
175 out of
230)
Customer Reviews for Whirlpool - 24.7 Cu. Ft. French Door Refrigerator with Elevated Deli Drawer - White
Customer Rating
5
Nice
on November 28, 2025
Posted by: Weatherwax
from Round Rock, Texas
[This review was collected as part of a promotion.] Good fridge. Could use more space for tall stuff. Love the icemaker
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool refrigerator
on November 28, 2025
Posted by: Rino
from Davenport ,Iowa
[This review was collected as part of a promotion.] Really happy with refrigerator...couldn't of purchased a better product.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 1, 2025
Posted by: Teri
from South Dakota
[This review was collected as part of a promotion.] I have the fridge about a month,water filling and ice droppings inside icemaker is kinda loud it sounds like something dropped in the kitchen. Had to call the repair guy because ice would not drop out of the shoot after about a month and discovered there's a seal that is not smooth which is letting air coming in and melting of the ice in the shoot causing it to freeze up and won't let the ice come out.it took 3 days to make ice.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 854896
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
I love the features of the frig.
on December 6, 2025
Posted by: Jody
from Sinclair, WY
[This review was collected as part of a promotion.] Love frig but needed to call when ice maker quit. I called many times, they called back, was on hold another 20 minutes then got cut off. Tried again then tried the Whirlpool web site. I have a warranty and got extra warranty to find out you don’t service this area! I find this to be crap service but I figured out the problem I hope, so far still working. I don’t know why you don’t get in touch with Drummond Refrigeration in Rawlins WY to maybe set up a good contract with them to serve this area in WY.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrig review
on December 12, 2025
Posted by: David0806
from Johnson City, Tennessee
[This review was collected as part of a promotion.] Refrigerator came with a house that we purchased in October. The most part we’re happy with it, but at times it makes a loud noise. We think it is related to the icemaker. and it can be annoying at times.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor product
on December 13, 2025
Posted by: Cnich21
from Fairview, Tennessee
[This review was collected as part of a promotion.] The ice machine is so loud and they installed the refrigerator when you open the door it hits the wall.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Doors are mismatch, not even
on December 16, 2025
Posted by: Jacqueline
[This review was collected as part of a promotion.] This refirgerator ha doors mismatch, not even. The right one is higher than the left one
Response from whirlpool.comBy Branded Team, Consumer Care, December 16, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
Proper door alignment and leveling are crucial for a refrigerator's efficiency and longevity. Misaligned doors cause major issues:
Poor Seal: Warm, humid air enters, leading to a poor door seal and gasket failure.
Frost/Temperature Issues: Influx of warm air causes excessive frost, forces the compressor to run longer, and leads to inconsistent temperatures.
Switch Failure: Misalignment can prevent the interior light or door-ajar alarm switch from operating correctly.
4 Essential Steps for Alignment:
Level the Refrigerator: The appliance must be stable and perfectly level. Consult your Owner's Manual for specific instructions on adjusting front leveling legs/rollers. Use a carpenter's level or a leveling app to check side-to-side and front-to-back. Note: Some models require a slight backward tilt.
Check the Floor: The floor must be level. Use shims under the rear rollers or legs if the floor is significantly uneven.
Consider Door Weight: Doors are designed to sag slightly under a normal load. Before adjusting hinges, load the door shelves with food. This often corrects minor discrepancies.
Adjust the Doors: Once the unit is level and the doors are weighted, fine-tune the alignment. Most models use an adjustable lower hinge mechanism. Consult your Owner's Manual or Installation Instructions for the specific tool and adjustment direction. Make small, incremental adjustments until the tops of both doors are parallel.
https://s3.amazonaws.com/sm-backend-production-attachments/use-and-care-w11102108-revA.pdf
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 878696
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
Proper door alignment and leveling are crucial for a refrigerator's efficiency and longevity. Misaligned doors cause major issues:
Poor Seal: Warm, humid air enters, leading to a poor door seal and gasket failure.
Frost/Temperature Issues: Influx of warm air causes excessive frost, forces the compressor to run longer, and leads to inconsistent temperatures.
Switch Failure: Misalignment can prevent the interior light or door-ajar alarm switch from operating correctly.
4 Essential Steps for Alignment:
Level the Refrigerator: The appliance must be stable and perfectly level. Consult your Owner's Manual for specific instructions on adjusting front leveling legs/rollers. Use a carpenter's level or a leveling app to check side-to-side and front-to-back. Note: Some models require a slight backward tilt.
Check the Floor: The floor must be level. Use shims under the rear rollers or legs if the floor is significantly uneven.
Consider Door Weight: Doors are designed to sag slightly under a normal load. Before adjusting hinges, load the door shelves with food. This often corrects minor discrepancies.
Adjust the Doors: Once the unit is level and the doors are weighted, fine-tune the alignment. Most models use an adjustable lower hinge mechanism. Consult your Owner's Manual or Installation Instructions for the specific tool and adjustment direction. Make small, incremental adjustments until the tops of both doors are parallel.
https://s3.amazonaws.com/sm-backend-production-attachments/use-and-care-w11102108-revA.pdf
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 878696
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com