Customer reviews from whirlpool.com
Whirlpool - 25.2 Cu. Ft. French Door Smart Refrigerator with Elevated Deli Drawer - Black
Average customer rating
4.2
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
26
4 Stars
14
3 Stars
10
2 Stars
1
1 Star
1
75%of customers recommend this product.
(
18 out of
24)
Customer Reviews for Whirlpool - 25.2 Cu. Ft. French Door Smart Refrigerator with Elevated Deli Drawer - Black
Customer Rating
4
Good features
on July 14, 2025
Posted by: Stormy
[This review was collected as part of a promotion.] It appears well built. I love it's roominess, how easily the drawers slide in and our and the raised location of the Delly drawer.
Written by a customer while visiting whirlpool.com
Customer Rating
3
repeat customer
on July 16, 2025
Posted by: lash
[This review was collected as part of a promotion.] This bottom freezer pull out, three door unit makes more noise than the Whirlpool side by side I bought 20 years ago. I can fit a frozen pizza in it but it does not seem to have the same freezer storage. A shelf can be more useful than a bin for organizing. Time will tell.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on July 24, 2025
Posted by: Mama
[This review was collected as part of a promotion.] Love it, but the freezer could be redesigned a little to give more storage space.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love French door type refrigerator
on July 26, 2025
Posted by: Jan01
[This review was collected as part of a promotion.] I love the look of this one and will always have a French door type. But I found that the shelves in the doors don’t hold as much as my old other brand refrigerator. But seems like I can have more in the freezer. So far, we are happy.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 30, 2025
Posted by: Rick
from Chaska,MN
[This review was collected as part of a promotion.] Very happy with this fridge,only wish that the upper tray in freezer would stay in place and only needs to be moved if you want something from the bottom. Things are placed in upper tray because we use them often.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not a great start
on August 10, 2025
Posted by: Bosco
from colorado springs
[This review was collected as part of a promotion.] the refrigerator seemed fine for a few days. within a week, the upper box stopped cooling. The evaporator fan failed. Whirlpool arranged for repair. However, the part ordering and coordinating repair took 2 weeks. I bought a 7 cu. ft. mini fridge to use. After the repair, it is working fine but it is noisy compared to our old Amana.There is a plastic divider in the freezer basket, that was placed in a way that the space behind was small and not easily accessible. There were no instructions in the manual on how to move it. Watched YouTube video demonstrating
that you had to remove the freezer basket entirely to be able to get the right angle and leverage to compress the plastic lock tabs to detach the divider. I saw the repairman struggling to do that when he replaced the fan. So I just took a hacksaw and cut the piece out and threw it away. Whoever designed this divider hasn't ever tried to
move it, as they would realize it is a bad design
that you had to remove the freezer basket entirely to be able to get the right angle and leverage to compress the plastic lock tabs to detach the divider. I saw the repairman struggling to do that when he replaced the fan. So I just took a hacksaw and cut the piece out and threw it away. Whoever designed this divider hasn't ever tried to
move it, as they would realize it is a bad design
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 31, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 760360
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Functional
on August 7, 2025
Posted by: KPF24
[This review was collected as part of a promotion.] So far so good! We are really enjoying our new Whirlpool fridge!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Problem Door
on August 10, 2025
Posted by: SuzieQ
[This review was collected as part of a promotion.] We bought this a couple of months ago. We went on vacation and when we came back there was ice all over the left side of the door and it took a lot of work to get it open. The door does not close well and it is a problem.
Written by a customer while visiting whirlpool.com