Customer reviews from whirlpool.com
Whirlpool - 24.7 Cu. Ft. French Door Refrigerator with Elevated Deli Drawer - Black
Average customer rating
4
(492 Reviews)
Rating breakdown 492 reviews
5 Stars
231
4 Stars
134
3 Stars
70
2 Stars
30
1 Star
27
76%of customers recommend this product.
(
187 out of
246)
Customer Reviews for Whirlpool - 24.7 Cu. Ft. French Door Refrigerator with Elevated Deli Drawer - Black
Customer Rating
1
Doors are mismatch, not even
on December 16, 2025
Posted by: Jacqueline
[This review was collected as part of a promotion.] This refirgerator ha doors mismatch, not even. The right one is higher than the left one
Response from whirlpool.comBy Branded Team, Consumer Care, December 16, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
Proper door alignment and leveling are crucial for a refrigerator's efficiency and longevity. Misaligned doors cause major issues:
Poor Seal: Warm, humid air enters, leading to a poor door seal and gasket failure.
Frost/Temperature Issues: Influx of warm air causes excessive frost, forces the compressor to run longer, and leads to inconsistent temperatures.
Switch Failure: Misalignment can prevent the interior light or door-ajar alarm switch from operating correctly.
4 Essential Steps for Alignment:
Level the Refrigerator: The appliance must be stable and perfectly level. Consult your Owner's Manual for specific instructions on adjusting front leveling legs/rollers. Use a carpenter's level or a leveling app to check side-to-side and front-to-back. Note: Some models require a slight backward tilt.
Check the Floor: The floor must be level. Use shims under the rear rollers or legs if the floor is significantly uneven.
Consider Door Weight: Doors are designed to sag slightly under a normal load. Before adjusting hinges, load the door shelves with food. This often corrects minor discrepancies.
Adjust the Doors: Once the unit is level and the doors are weighted, fine-tune the alignment. Most models use an adjustable lower hinge mechanism. Consult your Owner's Manual or Installation Instructions for the specific tool and adjustment direction. Make small, incremental adjustments until the tops of both doors are parallel.
https://s3.amazonaws.com/sm-backend-production-attachments/use-and-care-w11102108-revA.pdf
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 878696
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
Proper door alignment and leveling are crucial for a refrigerator's efficiency and longevity. Misaligned doors cause major issues:
Poor Seal: Warm, humid air enters, leading to a poor door seal and gasket failure.
Frost/Temperature Issues: Influx of warm air causes excessive frost, forces the compressor to run longer, and leads to inconsistent temperatures.
Switch Failure: Misalignment can prevent the interior light or door-ajar alarm switch from operating correctly.
4 Essential Steps for Alignment:
Level the Refrigerator: The appliance must be stable and perfectly level. Consult your Owner's Manual for specific instructions on adjusting front leveling legs/rollers. Use a carpenter's level or a leveling app to check side-to-side and front-to-back. Note: Some models require a slight backward tilt.
Check the Floor: The floor must be level. Use shims under the rear rollers or legs if the floor is significantly uneven.
Consider Door Weight: Doors are designed to sag slightly under a normal load. Before adjusting hinges, load the door shelves with food. This often corrects minor discrepancies.
Adjust the Doors: Once the unit is level and the doors are weighted, fine-tune the alignment. Most models use an adjustable lower hinge mechanism. Consult your Owner's Manual or Installation Instructions for the specific tool and adjustment direction. Make small, incremental adjustments until the tops of both doors are parallel.
https://s3.amazonaws.com/sm-backend-production-attachments/use-and-care-w11102108-revA.pdf
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 878696
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great look!
on January 1, 2026
Posted by: Giants Fn
from Los Angeles
[This review was collected as part of a promotion.] The refrigerator looked great in the store, even better in out kitchen!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
House all with WhirAppliances
on January 4, 2026
Posted by: Gale
[This review was collected as part of a promotion.] This came with the house. All our appliances are Whirlpool and so far i like all of them except I find the refrigerator not quite large enough.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful and roomy
on January 5, 2026
Posted by: Deanna0523
[This review was collected as part of a promotion.] I love my new refrigerator, everything is neat and organized and easy to find.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great appliance
on January 6, 2026
Posted by: Cinlan
[This review was collected as part of a promotion.] Love the frig, however the ice maker stopped working 4 months after pur have. Whitlpool was on top of it and sent repair technician immediately
Written by a customer while visiting whirlpool.com
Customer Rating
2
Help
on January 7, 2026
Posted by: Natan04
from Maryland
[This review was collected as part of a promotion.] i can't find how sep ut alarms doors. I need help with this.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 9, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 897548
We’re looking forward to hearing from you.
Kari V.
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 897548
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Highly Satisfied
on January 7, 2026
Posted by: wolf3096
from Pageland SC
[This review was collected as part of a promotion.] I bough this refrigerator about a month ago and am highly satisfied with the purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on January 7, 2026
Posted by: Tom M.
from Oregon
[This review was collected as part of a promotion.] Purchased in late October 2025. So far works great and is quiet. More stars earned as time goes on with no problems. Only down side so far: Needs higher capacity ice tray.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com