Customer reviews from whirlpool.com
Whirlpool - 5.0 Cu. Ft. Freestanding Single Gas Range with Air Fry and Air Baking - Black
Average customer rating
4.2
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
99
4 Stars
44
3 Stars
19
2 Stars
7
1 Star
9
86%of customers recommend this product.
(
70 out of
81)
Customer Reviews for Whirlpool - 5.0 Cu. Ft. Freestanding Single Gas Range with Air Fry and Air Baking - Black
Customer Rating
1
Junk
on December 24, 2024
Posted by: Trash
from Nebraska
[This review was collected as part of a promotion.] I bought it SEPTEMBER 5 .came with the wrong burners.they gave me the floor models burners the tried to cook thanks giving turkey. Oven didn't work. Called for service. They came out but it's still not fixed and they haven't given me any Idea when I will be able to use it. It's Christmas tomorrow and I can't cook again. Thanks whirlpool. You have ruined booth holidays this year. What a pice of junk.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 30, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Gas Range. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case # 647171.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Manufacturing defects
on March 15, 2025
Posted by: Cyn2024
from California
[This review was collected as part of a promotion.] I purchased my stove in November 2024. It worked great and I loved it. However after only 3 months of getting to enjoy my stove the oven stopped working. Technician came out and was great, but now I have to wait for the part for it to be fixed as it was a manufacturing defect. It’s been 3 weeks and I am still waiting for it to be repaired. Overall I’m dissatisfied with it breaking down after only 3 months of purchase.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Gas Range. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case # 694507.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Yay! Very capable gas/convection range
on September 21, 2024
Posted by: Momcat1
from Hudson Valley, NY
[This review was collected as part of a promotion.] This range exceeds my expectations. It was definitely worth waiting for. The burners are a lot hotter thany previous range. I love having the added air fry feature. The griddle burner actually works like it should. My old one never got hot enough to cook anything properly. And it's a very attractive range, even hubby noticed that.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
No great features.
on December 14, 2024
Posted by: Mrs. Mom
from Pinson, AL
[This review was collected as part of a promotion.] Oven is not as deep as former Whirlpool range. Means I cannot put 2 cookie sheets in at the same time because they have to be placed crosswise instead of lengthwise. Timer is extremely puny. Cannot hear it unless you stay in the kitchen. Even in the next room it cannot be heard. I am very disappointed in this stove. You need to have more stoves on display in stores so one does not have to buy sight unseen. I do not like computer shopping. I want to see what I am getting. Also, store sold me the wrong installation kit and had to return it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 16, 2024
Hello,
Thank you for your review. We regret to hear that your Gas Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #640983.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Gas Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #640983.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Flames too big, surface hard to clean
on January 13, 2025
Posted by: RV55
[This review was collected as part of a promotion.] 1. The flames are too big! Even when I turn it down to the lowest, they're too big. To be fair, it's possible that it wasn't installed correctly and there's too much gas released.
2. Stove top surface is hard to clean. I've barely used it, and already there are spots and marks that I can't get off. Very disappointed.
2. Stove top surface is hard to clean. I've barely used it, and already there are spots and marks that I can't get off. Very disappointed.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 14, 2025
Hello,
We value your time and would like to look into the concerns with your Gas Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Range style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 656584.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Gas Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Range style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 656584.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
SECOND SUPER NEGATIVE RATING
on January 26, 2025
Posted by: Ken13
[This review was collected as part of a promotion.] I’ve rated this stove already. I give it a rating -10. I’m a home baker and this stove is useless to me. It doesn’t reach set temps and does not keep temps properly. I’ve spent over 4 hours on the phone trying to get service and was unsuccessful.
You said someone would contact me. But so far Nothing. I’ll trade this stove for an upgrade.
I’M A UNHAPPY CUSTOMER. PLEASE HELP ME.
Ken Stevens
You said someone would contact me. But so far Nothing. I’ll trade this stove for an upgrade.
I’M A UNHAPPY CUSTOMER. PLEASE HELP ME.
Ken Stevens
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 29, 2025
Hello,
We value your time and would like to look into the concerns with your Gas Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Range style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 664314.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Gas Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Range style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 664314.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Seems to hold it's temperature
on February 6, 2025
Posted by: Danno
[This review was collected as part of a promotion.] Knobs are too easy to turn on, if you bump in to it, its on. It's hard to clean because the surface under the burners is too deep. I would trade it for another model if I could.
Written by a customer while visiting whirlpool.com
Customer Rating
4
upgraded stove
on February 18, 2025
Posted by: josie
from Maine
I purchased this stove a couple of weeks ago. I like it but there are a couple of issues that I wish I had known before I purchased. First of all, when you set the timer, it goes back to showing the temperature. There is no way to check and see how much time is left. When I tried to figure it out, I accidently turned the oven off without knowing. For the price of these new ovens, we should have all the bells and whistles. Other than standing right there in the kitchen, there is no way to know how much time you have left. The other issue is when the timer does go off, it's for a couple of seconds. Every time I cook on the stove I have to clean the top of the stove. because the black shows everything. Maybe someone can help me .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com