Customer reviews from tracfone.com
Tracfone - HMD VIBE 64GB Prepaid - Black
Average customer rating
3.8
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
5
4 Stars
1
3 Stars
4
2 Stars
0
1 Star
1
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for Tracfone - HMD VIBE 64GB Prepaid - Black
Posted by: Anonymous
Verified Purchase:Yes
Very difficult to fix even when following agents directIons. Not meant for Seniors living in Assisted LivIng (especially a watched-locked one).
Response from tracfone.comBy Tracfone Wireless, December 31, 2025
Hello! This is Joyce from Tracfone Wireless. We truly value your honest feedback and want to ensure you have the best experience possible. If you're encountering any issues with your device or service, please send us a direct message on any of our social media channels, so we can look into this for you. We’re here to help! Have a wonderful day.
Written by a customer while visiting tracfone.com
Posted by: taterchipz
Verified Purchase:Yes
There are quick getting started instructions but nothing about how to actually use the phone.For instance, what features it offers and how to get to them. We've always used a flip phone but texting is slow and laborious. This seems like a nice phone. Just wish we knew how to use it.
I would recommend this to a friend!
Response from tracfone.comBy Tracfone Wireless, August 25, 2025
Hi. This is Joyce from Tracfone Wireless. I'm sorry that the guide was so unhelpful. We want to make sure you can use all the cool features this phone has to offer, not just the basics. Let's explore it together. For further assistance you can send us a DM on our social media platforms.
Written by a customer while visiting tracfone.com
Posted by: Vittorio
Verified Purchase:Yes
Much more space that allows you to keep more of what you like.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Charles12
Verified Purchase:Yes
I love this phone, especially for the price. It is good quality, and I especially wanted it because it promises to be easy to repair if anything happens to it.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Tibetsun
Verified Purchase:Yes
This phone is longer & heavier than my LG & not as easy to change apps. I had a heck of a time eliminating the Google assistant to get the keyboard, instead. It doesn't have the numbers at the top of the letters keyboard, as the LG does so you have to click & open to another part of the keyboard.
Response from tracfone.comBy Customer Service, March 20, 2025
Hi. Thanks for the rating. We really appreciate it. Would you mind telling us, how's your overall experience with our phone services been? We are always grateful for your continued loyalty and business. Do you have any issues with your phone or service? If so, please chat with us at any of our Social Media Platforms. We will be glad to assist!
Written by a customer while visiting tracfone.com
Posted by: Gracie Gipson
Verified Purchase:Yes
I bought this phone for my husband and he loves it!!
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Pjbailey
Verified Purchase:Yes
This is the worst phone I ever bought it jumps from one thing to the next you'll be on an app and it will go back to home screen and not letting me answer phone calls when people call and texting pad takes forever to show up I wish I never bought it I can't afford to buy another one yet
No, I would not recommend this to a friend.
Response from tracfone.comBy customer service., February 25, 2025
Hi. Thanks for the rating. We really appreciate it. Would you mind telling us, how's your overall experience with our phone services been? We are always grateful for your continued loyalty and business. If there's anything we can do to make your experience better, I'd like to hear from you! Do you have any issues with your phone or service? If so, please send us a Dm at any of our social media platforms. We're happy to help. ^Eleazar
Written by a customer while visiting tracfone.com
Posted by: PhyllisD
Verified Purchase:Yes
All data, apps, even photos transferred to new phone w/o problems. Veey easy to get our tracfone service up & running. Lots of quality for the price. Very pleased.
Written by a customer while visiting tracfone.com