Customer reviews from tracfone.com
Tracfone - Motorola moto g 5G 128GB Prepaid - Gray
Average customer rating
4.5 out of 5
4.5
(88 Reviews)
Open Ratings Snapshot
Rating breakdown 88 reviews
5 Stars
57
4 Stars
25
3 Stars
2
2 Stars
2
1 Star
2
88%of customers recommend this product. 
(
51 out of 58
)
Best Buy Privacy Policy
Customer Reviews for Tracfone - Motorola moto g 5G 128GB Prepaid - Gray
Customer Rating
4 out of 5
4
Good phone for the price.
on March 3, 2025
Posted by: Dave Comp
Verified Purchase:Yes
I use a phone as a phone, not for a million other things. Sound quality is very good. Never drops a call. Wi fi calling is a nice feature. The onboard apps are nice although I have not explored them all. There is an included instruction manual.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
3 out of 5
3
Lacks some of the features of my older phone
on March 3, 2025
Posted by: MatthewLK
Verified Purchase:Yes
Compared to my older LG phone, I don't like how long it takes to unlock the phone and switch notifications between silent/buzzing/noise. It also lacks the preinstalled Gallery and Notes apps that I liked.
No, I would not recommend this to a friend.
Response from tracfone.comBy TracFone WirelessMarch 6, 2025
Hi. This is Franz from TracFone Wireless. We understand that unlock speed, notification switching, and lack of pre-installed apps differ from your LG. Unlock speed can vary with security methods which you can change a different option on the settings. Also, notifications settings and gallery/notes apps can be downloaded and customized via the Google Play Store. Please send us a DM on our social media platforms for us to assist you. We look forward to hearing from you soon.
Written by a customer while visiting tracfone.com
Customer Rating
4 out of 5
4
Help, otherwise it's going well.
on March 6, 2025
Posted by: Cyndi H
Verified Purchase:Yes
I can not figure out how to scan a QR code. Help!!
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
5 out of 5
5
Phone Blessings
on March 7, 2025
Posted by: Anonymous
Verified Purchase:Yes
Trace phone and SafeLink is a wonderful company. I plan to stay with this company as long as I can. I live and work in town so I have excellent service. Thanks for great phone service.
Written by a customer while visiting tracfone.com
Customer Rating
5 out of 5
5
New phone
on March 9, 2025
Posted by: handyman
Verified Purchase:Yes
Well built charges fast good camera quality easy to use
Written by a customer while visiting tracfone.com
Customer Rating
5 out of 5
5
Great phone
on March 9, 2025
Posted by: 2Save
Verified Purchase:Yes
TracFone is the way to go, and this phone is a great choice.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
2 out of 5
2
Unhappy phone client
on March 12, 2025
Posted by: Anonymous
Verified Purchase:Yes
I am very unhappy with the phone. I need a bigger phone, mh eyesight is very bad.
No, I would not recommend this to a friend.
Response from tracfone.comBy Tracfone WirelessMarch 14, 2025
Hi, Restricted. This is Revelyn from Tracfone Wireless. Thank you for bringing that up. I do apologize for not being able to use the phone properly, I'd be happy to take a look into this for you. Please send us a DM through our social media platforms.
Written by a customer while visiting tracfone.com
Customer Rating
4 out of 5
4
none
on March 13, 2025
Posted by: carol sue
Verified Purchase:Yes
tracpone really helped me get this set up and everything transferred
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
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