Customer reviews from tracfone.com
Tracfone - Motorola moto g 5G 128GB Prepaid - Gray
Average customer rating
4.5
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
57
4 Stars
25
3 Stars
2
2 Stars
2
1 Star
2
88%of customers recommend this product.
(
51 out of
58)
Customer Reviews for Tracfone - Motorola moto g 5G 128GB Prepaid - Gray
Posted by: RCVFR
Verified Purchase:Yes
My old Moto g6 has served me well for 5 years, but has become slower over time, so I upgraded to this phone. Wow! What an upgrade it is. better in every way, great camera with surprising optional features, lots of storage, enormous selection of personalizing options, actually a lot more than I need. I wear hearing aids Blue Tooth connected to the phone, and this one is faster to connect and more secure in keeping the connection. This is a very smart phone. I'm still learning it. I highly recommend it.
Written by a customer while visiting tracfone.com
Posted by: Beagles_2_go
Verified Purchase:Yes
This Moto 5G Works as expected - faster and more memory than my old Moto G6. Battery life is tremendous - with my minimal usage I get 5 days on the battery, as opposed to the Moto G6 that got only 2 when new 3 yrs ago, and barely 1 now. Phone is a bit larger, and pictures take up more memory - these are the two negatives in my estimation.
Written by a customer while visiting tracfone.com
Posted by: Loyal Customer AOL
Verified Purchase:Yes
Please tell me why you sold me this phone with the promise that I would keep my plan and after I paid and received the phone... you took my plan away..
Written by a customer while visiting tracfone.com
Posted by: Pansy
Verified Purchase:Yes
I'm spoiled. I have had LG phones for several years. LG stopped making phones and I dreaded the day I would have to replace mine with a different brand. I tried Samsung, Nokia, Blu and Motorola. The Motorola has been most satisfactory. I miss LG's tap on feature and it's choice of sounds (notification, ringtone etc). The "Hello Moto" start-up is irritating. I am still finding features that are suitable substitutes for one's I had on LG's. This phone does what I need a phone to do it just doesn't do it as seamlessly as my LG's.
I would recommend this to a friend!
Response from tracfone.comBy Customer Service, November 21, 2024
Hey. Thank you for reaching out to us to share your review about our services and products. We deeply appreciate that you are so honest with us. It is of great importance for us to know what you like and dislike about the products you purchase from us so that we can improve them and provide you with better experiences.
We are deeply sorry that the Moto G 5G 2024 did not meet your expectations. Our goal is to provide you with the best products on the market at affordable prices. After all, our priority is that you feel comfortable with what you receive from our company.
We know how important it is to be connected nowadays. We invite you to check our website, so you can find out what other products we have available. To get more information about our products, please access the following link: https://www.tracfone.com/phone. You won't regret taking a look at our products.
If you have any inconvenience or doubt regarding your product, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.tracfone.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611. ^Pamela
We are deeply sorry that the Moto G 5G 2024 did not meet your expectations. Our goal is to provide you with the best products on the market at affordable prices. After all, our priority is that you feel comfortable with what you receive from our company.
We know how important it is to be connected nowadays. We invite you to check our website, so you can find out what other products we have available. To get more information about our products, please access the following link: https://www.tracfone.com/phone. You won't regret taking a look at our products.
If you have any inconvenience or doubt regarding your product, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.tracfone.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611. ^Pamela
Written by a customer while visiting tracfone.com
Posted by: Sarah4132
Verified Purchase:Yes
This was an upgrade as m daughters other phone charging port broke. It has been a great phone and my daughter says she really likes it more compared to her old phone. It take way better pictures as the camera quality is a lot better but it is close enough to her old phone she didn't have any troubles navigating and switching to this one.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
5
My 3rd Motorola and will continue to buy Motorola
on December 6, 2024
Posted by: karlene
Verified Purchase:Yes
I have been a purchaser of Motorola for my last 3 phones. I loved my very first one and now 2 more later. This phone may not be the most expensive but it sure is user friendly, dependable. It is everything Motorola claims it to be
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Leo j
Verified Purchase:Yes
Very happy with this phone now that I've had it for awhile. Great battery life. Easy to set up. It's a little more phone then my last one but after using it for awhile it's all good. I would recommend this phone.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: P Johnson
Verified Purchase:Yes
My 4-year-old LG phone was becoming a dinosaur, so I bought this new phone that includes Android 14. Good long fast charging battery. Camera is impressive. It is fast with my 100+ apps I have and has plenty of room leftover with expandible memory up to 1T. I'm very pleased with my purchase at such a low price! When looking for a case make sure you're looking for:
"Motorola Moto g 5g- 2024"
"Motorola Moto g 5g- 2024"
I would recommend this to a friend!
Written by a customer while visiting tracfone.com