Customer reviews from tracfone.com
Tracfone - Motorola moto g 5G 128GB Prepaid - Gray
Average customer rating
4.5
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
78
4 Stars
31
3 Stars
4
2 Stars
2
1 Star
4
89%of customers recommend this product.
(
75 out of
84)
Customer Reviews for Tracfone - Motorola moto g 5G 128GB Prepaid - Gray
Posted by: Longtime Tracfone custome
Verified Purchase:Yes
Just getting started with this Moto G 5G phone. it's a huge step up from my 5 year old LG. There are 2 iPhones in the family and while this is not on that level, it's OK for me. The camera seems to take very good pictures. The only real complaint so far is the short list of available ring tones. Most are too quiet. The one that's not is super annoying. I suppose I can import something to my liking. Seems like a very good value.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: ZLo084
Verified Purchase:Yes
A perfect upgrade for a reasonable price and good for my hands
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Sandeew
Verified Purchase:Yes
Great phone. A little heavy but the size is better for my eyesight.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: De1947
Verified Purchase:Yes
I t not as easy to use as I was hoping but I will get used to I am a senior I wish I had picked a much simpler one but to late now. The phone is ok as I stated but it said easy to use and for me it is not. So a bit deceptive in a way.
No, I would not recommend this to a friend.
Response from tracfone.comBy Tracfone Wireless, May 27, 2025
Hi. This is Karen from Tracfone Wireless. Thank you for your honest rating, I appreciate your time learning how the new phone works. Here are some of the options that you may consider while you are navigating the device. We can schedule a call to walk you through the phone's features step-by-step, you may also watch online tutorials which can guide you specifically designed for seniors for easier instructional manuals, and we can guide you to adjust your settings according to the features you mostly used for simpler navigation. If any of these does not work, don't hesitate to send us a DM to our social media platforms to assist you further. I'm looking forward to hearing from you. Have great day!
Written by a customer while visiting tracfone.com
Posted by: Patricia Dempsey
Verified Purchase:Yes
Easy to use. The only problem I have is the way to turn off the phone. You have to hold down on two buttons at once to shut the phone off.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
Very good phone for the price. It crosses an android with an Apple seamlessly, but it is a little slower than the flagships.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Ronnie 10
Verified Purchase:Yes
I love my new phone Great pictures fast very reliable
Written by a customer while visiting tracfone.com
Posted by: CJGx
Verified Purchase:Yes
Nice phone. Very responsive and easy to use. Nice upgrade to my old phone.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com