Customer reviews from tracfone.com
Tracfone - Motorola moto g 5G 128GB Prepaid - Gray
Average customer rating
4.5
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
78
4 Stars
31
3 Stars
4
2 Stars
2
1 Star
4
89%of customers recommend this product.
(
75 out of
84)
Customer Reviews for Tracfone - Motorola moto g 5G 128GB Prepaid - Gray
Posted by: Dj medrano
Verified Purchase:Yes
This phone won't let you down. Awesome technique & virtual stream.
Response from tracfone.comBy Customer service, April 29, 2025
Thanks for the rating. We truly appreciate it. However, if you are having issues with your phone or service, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.tracfone.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting tracfone.com
Posted by: Kunfetti
Verified Purchase:Yes
After living most of my life feeling like I had to have the newest and best smartphone, I'm at a point in my life where I just want my phone to make unlimited calls and texts. This phone does that (with a Tracfone plan), perfectly. Are the AI ads annoying, for sure. All the preloaded games can be removed, not a big deal. Call quality is pretty decent, and this phone functions well without any real noticeable lag. I would highly recommend this phone (and plan) for anyone sick of paying super high phone bills from the Big Companies, sick of the lack of innovation on popular brands, and sick of the high price of phones (seriously, why are they more expensive than an awesome gaming computer?), then consider this phone.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: pmreview
Verified Purchase:Yes
This doesn't feel like an inexpensive phone. It works great.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
5
Great phone and perfect for Seniors to use. Recomm
on May 14, 2025
Posted by: Gale F
Verified Purchase:Yes
Great phone. Easy to use. Easy to hold. Screen size perfect.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: TracFone does not work
Verified Purchase:Yes
The mobile data stopped working after a week or two. I don't know if it is the poor service or the phone.
Response from tracfone.comBy TracFone Wireless, May 16, 2025
Hi, this is Charinadelle from TracFone Wireless. I'm sorry to know that you're having issues with your new phone. Allow us to take a look into your account for us to provide you a concrete resolution. You can send us a DM on our Social Media Platforms. Thank you.
Written by a customer while visiting tracfone.com
Posted by: wjs57
Verified Purchase:Yes
Good value clear hi-rez screen 5G 300 Mbs WIFI download speed.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
very easy too use bright screen happy with phone !
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Lee mz
Verified Purchase:Yes
I really like my new Moto phone for a reliable and works Great
Written by a customer while visiting tracfone.com