Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A15 128GB Prepaid - Black
Average customer rating
4.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
42
4 Stars
21
3 Stars
7
2 Stars
3
1 Star
2
92%of customers recommend this product.
(
11 out of
12)
Customer Reviews for Tracfone - Samsung Galaxy A15 128GB Prepaid - Black
Posted by: FixitDick
Verified Purchase:Yes
Has everything I wanted and more. Offer to upgrade for free, wow!
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Billy Dolittle
Verified Purchase:Yes
Good display ,slower than anticipated ,upgrade may be in order
Response from tracfone.comBy TracFone Wireless, December 6, 2024
Hi. This is Charinadelle from TracFone Wireless. We're very sorry to hear that your phone is working slow. This is definitely not the kind of experience that we want you to have. We understand how important it is to have a working phone nowadays. If you've noticed your phone running slower, there are a few common phone repair issues that may be behind the speed decrease, not enough storage space on device, too many open apps or programs, poor battery health. You can simply update your phone to the newest version.
Please know that many apps consume power that leads your phone to be slow even when you're not actively using them. They do this by still running and updating in the background. Social media apps, mail syncing, location services and certain games are prime culprits. For the meantime, these are the suggested things you can do:
1. Please try dimming the brightness on your screen.
2. Using power saver mode and closing your apps are just a few ways to maximize your battery power.
3. Make sure your software is updated.
4. Clear unnecessary apps or files.
5. Always make sure you have enough space/storage for your phone to run the User Interface.
Moreover, restarting your phone at least once a week can help free up resources and maintain fast performance. If these problems persist, please contact us, so we can run a quick troubleshooting to your device. Rest assured, we'll exhaust everything for you to have an enjoyable working phone.
Since you have a plan to upgrade to a better phone than the one you have right now, we highly recommend the Samsung Galaxy A25 which has a super fluid display and stream with virtually lag-free 5G for only $219.99 plus taxes. You can check the phone's specification and directly purchase the device via this link https://www.tracfone.com/phone/samsung-galaxy-a25-5g-prepaid. In case you want to switch to an IOS device, we offer the iPhone SE 3rd Generation 5G which only costs $189.99 plus taxes from the original price of $399.99. You can check this phone's specification by visiting our website through this link https://www.tracfone.com/phone/apple-iphone-se-3rd-gen-prepaid. We also have more phone deals you can explore at https://www.tracfone.com/deals.
Lastly, if you need further help with your device, do not hesitate to chat with us directly via this link https://www.tracfone.com/support/contact-us, or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can use our self-service menu to receive basic troubleshooting instructions by texting SUPPORT to 611611. To receive available phone deals ready for purchase, you can text the word DEAL to 611611. Thank you for doing business with us. Have a great day.
Please know that many apps consume power that leads your phone to be slow even when you're not actively using them. They do this by still running and updating in the background. Social media apps, mail syncing, location services and certain games are prime culprits. For the meantime, these are the suggested things you can do:
1. Please try dimming the brightness on your screen.
2. Using power saver mode and closing your apps are just a few ways to maximize your battery power.
3. Make sure your software is updated.
4. Clear unnecessary apps or files.
5. Always make sure you have enough space/storage for your phone to run the User Interface.
Moreover, restarting your phone at least once a week can help free up resources and maintain fast performance. If these problems persist, please contact us, so we can run a quick troubleshooting to your device. Rest assured, we'll exhaust everything for you to have an enjoyable working phone.
Since you have a plan to upgrade to a better phone than the one you have right now, we highly recommend the Samsung Galaxy A25 which has a super fluid display and stream with virtually lag-free 5G for only $219.99 plus taxes. You can check the phone's specification and directly purchase the device via this link https://www.tracfone.com/phone/samsung-galaxy-a25-5g-prepaid. In case you want to switch to an IOS device, we offer the iPhone SE 3rd Generation 5G which only costs $189.99 plus taxes from the original price of $399.99. You can check this phone's specification by visiting our website through this link https://www.tracfone.com/phone/apple-iphone-se-3rd-gen-prepaid. We also have more phone deals you can explore at https://www.tracfone.com/deals.
Lastly, if you need further help with your device, do not hesitate to chat with us directly via this link https://www.tracfone.com/support/contact-us, or call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can use our self-service menu to receive basic troubleshooting instructions by texting SUPPORT to 611611. To receive available phone deals ready for purchase, you can text the word DEAL to 611611. Thank you for doing business with us. Have a great day.
Written by a customer while visiting tracfone.com
Posted by: Joe Tj
Verified Purchase:Yes
Very satisfied with this phone! Perfect for everything what I need!
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Miss Thing
Verified Purchase:Yes
First Samung phone I have owned so it took awhile to get used to. In a few hours I learned to use it. It was very easy to learn how. I like it a lot!!!
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Customer Rating
3
Is it me? This isn't as good as my last Samsung.
on December 8, 2024
Posted by: Patti S
Verified Purchase:Yes
Samsung was my favorite of all phones. I had one about 5 years ago, but ended up getting another phone (crappy) after that, out of convenience. So now I'm back to Samsung, but it appears to be "slow" in functions, I can't figure out all the sounds it's making (one or two would be enough). I'm not good with a lot of technical stuff, so it bothers me when all this other stuff keeps popping up and diverts me from my task at hand, which isn't much. I just wanted a phone to check my Facebook, make and receive calls, Google search stuff, and the map quest thing is good for maybe once a year. Messages are important to me too, and I don't know what's going on in that department.
Response from tracfone.comBy TracFone Wireless, December 9, 2024
Hi. This is Mark from TracFone Wireless. We truly appreciate the time you took to share your experience and leave a rating for us. We're sorry to hear that this phone runs slow whenever you're using it. Thank you for bringing this to our attention as this helps us in improving our device quality. For the meantime, these are things you can do to optimize your device and boost the performance of your phone. Please make sure that your software is updated to its latest version, uninstalled unused apps, clear cache partition, clear the RAM, avoid live wallpaper, free up storage and change animation speeds. Aside from this, here are some ways to avoid unwanted notifications on your phone. You need to go to the settings, Tap notifications, Find the app you want to change and tap it, lastly you'll see the options there to Turn off notification for the app. Other way, you may long press the notification, and you'll be prompted to turn off notification or block it. Turning on Do Not Disturb option may help you block visual disturbances, you can still locate that option to your settings. For the sound quality of your phone, are you talking about the ringtone when you receive calls or text? If yes, usually phones has different notification sounds to be able for the user to distinguish it. If it's a different case, please let us know so we can take a close look into this. If you have additional concerns you'd like to discuss, please don't hesitate to reach out to us. Rest assure, we'll help you with your concern.
Should you need assistance, you may contact us via chat using this link https://www.tracfone.com/support/contact-us. You may also contact our Customer Care Center at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611, or text TUTORIAL to 611611 to obtain a handset tutorial of your actual phone model. Thank you for doing business with us, have a great day!
Should you need assistance, you may contact us via chat using this link https://www.tracfone.com/support/contact-us. You may also contact our Customer Care Center at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611, or text TUTORIAL to 611611 to obtain a handset tutorial of your actual phone model. Thank you for doing business with us, have a great day!
Written by a customer while visiting tracfone.com
Posted by: GRAMMA DEBBIE
Verified Purchase:Yes
I love it!!! Easy set up. No problems. I highly recommend it
Written by a customer while visiting tracfone.com
Posted by: David N
Verified Purchase:Yes
While it took 4 hours to set up the phone and another 24 hours for it to finally connect to the cellular network. It has been more than worth the time for a phone with 100x more everything than my old phone. Always go with the free upgrade when it's offered.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Tammy Spraggins
Verified Purchase:Yes
I love my new Samsung phone! I'm an online student with AIU and I'm able to complete all assignments with it.
Written by a customer while visiting tracfone.com