Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A15 128GB Prepaid - Black
Average customer rating
4.3
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
87
4 Stars
44
3 Stars
10
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
65 out of
74)
Customer Reviews for Tracfone - Samsung Galaxy A15 128GB Prepaid - Black
Posted by: JuliaAnn
Verified Purchase:Yes
It's a good phone so far. The only problem I have is there's no instruction book for it. That would be nice to explain some of the functions.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Geenab65
Verified Purchase:Yes
I really like this phone. When the Tracfone personnel completely failed to help me transfer the information from one Samsung to another, Samsung has an app that allowed me to do this without Tracfone and I will always be grateful.
I would recommend this to a friend!
Response from tracfone.comBy TraFone Wireless, December 29, 2024
Hi. This is Joel from TracFone Wireless. We sincerely appreciate your constructive feedback provided in your recent review. We sincerely apologize for the frustration you experienced when transferring data from your previous Samsung phone to your new one. We understand how frustrating it can be when encountering difficulties, especially when relying on customer support for assistance. We deeply sympathize with the challenges you faced and appreciate your feedback. We understand that you were able to successfully transfer your data using the Samsung Smart Switch app, and we commend your resourcefulness in finding a solution. We value your business and are committed to continuously improving our services. Moreover, please know that TracFone Wireless also offer TracFone Wizard app for you to transfer all the information from your old phone over to your new device. Nonetheless, if you need further assistance with your phone or service please send us a DM through our Social Media platforms. Thank you.
Written by a customer while visiting tracfone.com
Posted by: Carl2025
Verified Purchase:Yes
Enjoy the speed and responsiveness. An up to date OS. Samsung is always on the ball. Kudos.
Written by a customer while visiting tracfone.com
Posted by: Joseph in Kuna Idaho
Verified Purchase:Yes
I have reviewed the new 5g smartphone but have not activated it yet because my current 4g Tracfone is working so well and I am used to everything about it. I will save the new phone for future use. I rated it a 4 cause it looks and sounds great but can update it to a 5 later when activated and used awhile.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Lori444
Verified Purchase:Yes
A great phone, simple to use and very easy. The phone is really a lot better than my last phone.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Ladybug75
Verified Purchase:Yes
A little too big for my pockets. Works well. Don't care for having to swipe every time it's opened. Am getting used to it.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Tony 22
Verified Purchase:Yes
The Samsung Galaxy A15 is the perfect phone to have
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: KcJr
Verified Purchase:Yes
Screen not responsive when it came in. Will turn on but touch screen not working
No, I would not recommend this to a friend.
Response from tracfone.comBy TracFone Wireless, December 23, 2024
Hi. This is Arianne from TracFone Wireless. Thank you for your continued loyalty with the service. We truly appreciate you for doing business with us. We're sorry to learn that your phone's screen is not properly working when it came in. A phone touch screen may not work due to a variety of reasons including: a dirty screen, a damaged screen, a damaged screen protector, software glitches, faulty hardware connections, calibrations, out dated software, and physical damage on the screen. Please feel free to send us a direct message through our social media platforms so we can provide you with a concrete resolution to the issue since it is broken when you received it. Have a great day!
Written by a customer while visiting tracfone.com