Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A15 128GB Prepaid - Black
Average customer rating
4.4
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
84
4 Stars
42
3 Stars
9
2 Stars
4
1 Star
4
91%of customers recommend this product.
(
60 out of
66)
Customer Reviews for Tracfone - Samsung Galaxy A15 128GB Prepaid - Black
Posted by: Damien
Verified Purchase:Yes
Great phone! Good display size and easy to use UI.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Nikki9
Verified Purchase:Yes
Good upgrade for my uncle. He is in love with phone
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Vicks
Verified Purchase:Yes
Great phone thank you for my free upgrade works perfectly.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Big loren
Verified Purchase:Yes
So far so good nice phone big update from what I had will have a hard time switching to something else
I would recommend this to a friend!
Response from tracfone.comBy TracFone Wireless, January 20, 2025
Hi. This is Joel from TracFone Wireless. We're glad to hear you're enjoying your new Samsung Galaxy A15 5G. We understand it's a significant upgrade from your previous phone, and we're confident you'll appreciate the enhanced features and performance. To help you seamlessly transition to your new device, we recommend using the TracFone Wizard App. This app can assist you in transferring your contacts, photos, and other important data from your old phone to your new Samsung Galaxy A15 5G. We hope you continue to enjoy using your new phone. If you need further assistance with your phone or service, please do not hesitate to send us a DM through our Social Media platform. Thank you.
Written by a customer while visiting tracfone.com
Posted by: FredM
Verified Purchase:Yes
I found the phone to be overloaded with google applications and a large number of somewhat confusing settngs.
No, I would not recommend this to a friend.
Response from tracfone.comBy Customer Service, January 21, 2025
Thanks for the rating. We truly appreciate it. However, if you are having issues with your Samsung Galaxy A15 5G, please contact us at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.straighttalk.com/support/contact. You can also use our self-service menu by simply texting the word HELP to 611611. ^Sergio
Written by a customer while visiting tracfone.com
Posted by: Gayle131
Verified Purchase:Yes
Its a very nice phone, but I haven't learned a lot about it yet. So far so good what i've used it for, but afraid to download apps.
I would recommend this to a friend!
Response from tracfone.comBy TracFone Wireless, January 20, 2025
Hi. This is Joel from TracFone Wireless. We're glad to hear you're enjoying your Samsung Galaxy A15 5G! We understand that learning all the features of a new phone takes time. To help you get the most out of your device, we encourage you to explore the many helpful resources available. You can text the word "TUTORIALS" to 611611 for access to helpful guides and tutorials on how to use the various features of your Samsung Galaxy A15 5G. We hope you continue to enjoy using your new phone. However, you don't need to worry about downloading apps, as this device is capable of handling many applications. Moreover, If you need furthermore assistance with your phone or service, please do not hesitate to send us a DM through our Social Media platforms. Thank you.
Written by a customer while visiting tracfone.com
Posted by: poopy
Verified Purchase:Yes
It works well, the phone it's does, however my only disappointment, is that I had to go and spend money for a wall outlet charger, l can appreciate the upgrade, but it not going to hurt your company to throw the plug in as well, think about it this way, imagine buying a new pair of shoes, and then having to then go out and buy the laces to tie them, or a brand new car, that doesn't come with tires??...just my opinion
I would recommend this to a friend!
Response from tracfone.comBy TracFone Wireless, January 20, 2025
Hi. This is Joel from TracFone Wireless. We sincerely apologize for the inconvenience caused by the omission of the wall charger in your phone's packaging. We understand your frustration and appreciate you bringing this to our attention. We have made the decision to remove the wall charger from the phone's packaging as part of our ongoing efforts to reduce electronic waste and minimize our environmental impact. We understand that this change may require a slight adjustment for some customers. We encourage you to use an existing compatible charger or purchase an environmentally friendly charger that meets your needs. To address this specific issue, we encourage you to reach out to us via Direct Message on our social media platforms (e.g., Facebook, Twitter, Instagram). We will be happy to assist you in resolving this issue and ensure you have the necessary accessories for your phone. We value your business and appreciate your understanding as we work towards more sustainable practices.
Written by a customer while visiting tracfone.com
Posted by: no thanks2
Verified Purchase:Yes
hard to turn off and on, it sends read,received texts to somewhere that I can not find
No, I would not recommend this to a friend.
Written by a customer while visiting tracfone.com