Customer reviews from tracfone.com
Tracfone - Samsung Galaxy A15 128GB Prepaid - Black
Average customer rating
4.4
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
84
4 Stars
42
3 Stars
9
2 Stars
4
1 Star
4
91%of customers recommend this product.
(
60 out of
66)
Customer Reviews for Tracfone - Samsung Galaxy A15 128GB Prepaid - Black
Posted by: Anonymous
Verified Purchase:Yes
Not pleased, called and had you guys to send my minutes back to my old phone
No, I would not recommend this to a friend.
Response from tracfone.comBy Customer Service, December 9, 2024
Hey. Thanks for reaching out to us about this situation. We regret that the device you purchased from us is not what you expected. Also, we would like to apologize for any inconvenience you may have had when speaking with our agents.
Have you as a customer is a pleasure, and we don't want you to feel this way about the services and products that we provided you. Our customers are our priority. We truly appreciate you being so honest in your review.
If there's anything we can do to make your experience even better, I'd like to hear from you!
For assistance, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.tracfone.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611. ^Pamela
Have you as a customer is a pleasure, and we don't want you to feel this way about the services and products that we provided you. Our customers are our priority. We truly appreciate you being so honest in your review.
If there's anything we can do to make your experience even better, I'd like to hear from you!
For assistance, please contact us at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.tracfone.com/support/contact-us. You can also use our self-service menu by simply texting the word HELP to 611611. ^Pamela
Written by a customer while visiting tracfone.com
Posted by: Kenneth person
Verified Purchase:Yes
It is heavier than I expected. I prefer a more clear and precise icons. These are cartoonish.
I would recommend this to a friend!
Response from tracfone.comBy Customer Service, December 11, 2024
Hi, Kenneth person. Thanks for taking the time to rate us. Thank you for doing business with us and for being a loyal customer. Should you need further assistance with your phone or service, please chat with us via this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks. ^Baldomero
Written by a customer while visiting tracfone.com
Posted by: Robert R
Verified Purchase:Yes
This is a very good value, meeting or exceeding all expectations of how a practical smart phone should work. I particularly like the rapid recharge.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Catacomber
Verified Purchase:Yes
This phone is great. It has a clear screen with eye friendly text. Has great battery life and charges fast. It has much more memory than my last phone and overall is very pleasing to use.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Flffr_Nttr
Verified Purchase:Yes
Appears to be fast & responsive so far. Does what I need. Transferring data was a pain to setup and still didn't transfer my contacts from my previous phone. More importantly, while it did come with a charging cable (type-c to type-c), it did not come with a wall charger. Fortunately, my power strip on my desk has a type-c port to charge it and supports fast charging, but I find it odd not to include a charger to, you know, charge your phone so you can use it.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Robert Tk
Verified Purchase:Yes
Aside from Samsung's having extra accounts ( Samsung account ) which of course is not TracFone's problem. This phone is amazing it's fast it's intelligent it supports biometrics and it has 5G everything I could ask for!
Written by a customer while visiting tracfone.com
Posted by: Aleister Blacke
Verified Purchase:Yes
Love it, easy to move everything from my old phone to this. Bit of a problem with my photo albums, but easily fixed when I got the time.
I would recommend this to a friend!
Written by a customer while visiting tracfone.com
Posted by: Static
Verified Purchase:Yes
This phone is perfect for me. Jumping to 5G was much needed, and the download speeds are fast and easy. Little to no buffering. Makes paying bills online super easy. 10/10
I would recommend this to a friend!
Written by a customer while visiting tracfone.com